Client Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary contact for all client account-related matters.

• Oversee Account Managers and AR Specialists, focusing on enhancing collector efficiency, managing invoice interactions, handling PTO requests, conducting employee reviews, and implementing corrective action plans.

• Foster and strengthen enduring client relationships.

• Address challenging client inquiries and manage issue escalations effectively.

• Discover new business opportunities with current clients.

• Gather employee feedback and respond in a timely manner.

• Identify and tackle company issues and opportunities.

• Meet and uphold service standards, including maintaining AR over 90% below 15%, write-offs under 7%, and collections exceeding 90%.

• Ensure timely completion of client work.

• Facilitate connections between departments or teams to address company needs.

• Collaborate with executive leadership for onboarding new clients and managing projects for existing clients.

• Work alongside team members to guarantee seamless business operations, promote positive morale, and uphold company values.

• Consult with trainers, managers, and executive leadership as needed.

• Anticipate and resolve problems proactively, providing timely solutions.

• Manage multiple projects while adapting to changing priorities.

• Meet various deadlines while ensuring accuracy and attention to detail.

• Cultivate a culture that encourages high performance and strong morale.

• Execute additional duties as assigned.

⛳️ Requirements

• Demonstrated work experience in a Senior AR Specialist, Account Manager, or similar leadership role.

• Strong ability to communicate, present, and influence leaders at all levels of the organization, including the executive tier.

• Experience in providing client-focused solutions to meet customer needs.

• Proficiency in computer skills and the Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel).

• Familiarity with Claims, Clarity, and Smartsheet.

• Commitment to adhering to the company's philosophy, mission statement, vision, and objectives.

• Exceptional interpersonal and communication skills with all levels of management and staff.

• Strong critical thinking abilities and the capability to analyze situations and make decisions aligned with company goals.

• Excellent verbal, written, motivational, and listening skills.

• Strong project management capabilities and proficiency in coordinating multiple projects.

• Highly organized, with the ability to create various timelines and schedules.

• Effective multitasking, prioritization, and time management skills.

• Ability to analyze problems and devise improved solutions.

• Capability to work while seated approximately 95% of the time and standing or walking around 5% of the time.

• PC keyboarding comprises about 80% of work time.

• May involve some travel.

🏝️ Benefits

• Equal opportunity employer dedicated to diversity, inclusion, and respect.

• A workplace environment free from discrimination and harassment.

• May include some travel.