Client Success Manager – AI-Native

This is a fully remote position, open to applicants in United Kingdom, +2 more countries.

📋 Description

• Take charge of the entire client lifecycle, encompassing onboarding, engagement, adoption, retention, renewals, and expansion.

• Cultivate robust relationships with Bask clients to assist them in successfully launching and scaling their businesses.

• Leverage AI tools and large language models (LLMs) to analyze client needs, organize challenges, draft communications, and enhance daily workflows.

• Create AI-assisted workflows and automations to optimize onboarding, account management, follow-ups, and troubleshooting processes.

• Design logic-based questionnaires and asynchronous patient visit workflows utilizing the Bask platform.

• Assist clients in launching medications and uncover opportunities for expanding their product offerings.

• Address platform, workflow, and order-related challenges while proactively identifying solutions.

• Track client health, platform usage, and engagement metrics to pinpoint potential churn risks and growth opportunities.

• Formulate proactive strategies to enhance client adoption, retention, and overall account performance.

• Provide platform demonstrations, respond to technical inquiries, and suggest innovative ways for clients to maximize their value from Bask.

• Utilize client data and measurable outcomes to assess the effectiveness of AI-assisted processes and client success initiatives.

• Validate AI-generated recommendations through research, testing, and client feedback prior to implementation.

• Document and disseminate successful AI prompts, automations, and repeatable workflows with the Client Success team.

• Collaborate with Product, Engineering, and other internal teams to enhance the client experience.

• Availability to work on weekends.

⛳️ Requirements

• Over 5 years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.

• Background in e-commerce, preferably supporting DTC brands, online merchants, or e-commerce technology platforms.

• Proven experience managing large or enterprise-sized client portfolios.

• Demonstrated practical experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs to enhance professional workflows.

• Experience in creating, implementing, or refining AI-assisted processes, automations, or repeatable workflows.

• Ability to provide concrete examples of utilizing AI to resolve issues, boost efficiency, or achieve measurable business outcomes.

• Strong knowledge of client onboarding, adoption, retention, renewals, and account expansion.

• Familiarity with using client engagement data and performance metrics to identify risks and opportunities for growth.

• Capability to independently investigate problems, assess AI-generated information, and convert findings into actionable solutions.

• Sound judgment in managing sensitive client information and utilizing AI tools in compliance with company privacy and security standards.

• Exceptional written and verbal communication skills.

• A creative problem solver who takes initiative and is comfortable navigating new challenges.

• An entrepreneurial mindset with a strong sense of ownership and accountability.

• Excellent organizational skills with the ability to manage multiple client accounts and priorities effectively.

• Comfortable collaborating across teams and thriving in a fast-paced startup environment.

• Availability to work on weekends.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and growth.

• Flexible work arrangements and a supportive team culture.

• Access to cutting-edge technology and resources.