Client Success Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop a portfolio of US and international accounts within entertainment, retail, and various other sectors.

• Identify paths for expansion and spearhead commercial discussions.

• Directly negotiate changes in scope, price adjustments, and contract renewals.

• Take ownership of the net-new logo target within the designated territory.

• Build and oversee a pipeline through outbound efforts, referrals, industry networking, and demand generated by marketing.

• Manage opportunities from start to finish, including initial discussions, solution design, pricing, and closing deals.

• Act as the primary relationship manager for the entire portfolio.

• Conduct Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) that demonstrate client value.

• Proactively identify retention risks prior to renewal deadlines.

• Collaborate with Operations to ensure timelines, quality, and compliance are met.

• Provide client insights to Product and Client Solutions teams.

• Represent the company by attending and speaking at sector conferences and industry events as a business development ambassador.

⛳️ Requirements

• 4–6 years of experience in a quota-carrying role such as sales, business development, or accountable client success/account management.

• Proven history of achieving individual revenue targets.

• Experience in originating and closing new business, rather than just growing existing accounts.

• Comfortable leading pricing discussions, negotiating terms, and finalizing contracts.

• Strong retention performance with a managed portfolio.

• Disciplined in pipeline management and forecasting.

• Proficient in using CRM systems.

• Established credibility with both commercial and operational stakeholders.

• Bachelor’s degree or equivalent work experience.

• Background in IP enforcement, brand protection, legal services, SaaS, or professional services is advantageous.

• Ability to quickly learn complex domains.

🏝️ Benefits

• Flexible, remote-first working environment.

• Comprehensive benefits package that includes health, well-being, and financial security for employees and their families.

• A respectful, collaborative, and inclusive workplace culture.

• Equal opportunity employer.