Client Success Executive II

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Take charge of managing a portfolio of healthcare client accounts independently.

• Enhance client satisfaction, retention, and overall financial performance.

• Utilize EMS billing and account management expertise to bolster client performance and financial results.

• Address client escalations autonomously and escalate to leadership when appropriate.

• Recognize risks, trends, opportunities, and areas for improvement within client accounts.

• Disseminate knowledge, best practices, and guidance among colleagues.

• Evaluate revenue cycle, accounts receivable, and operational data.

• Conduct client meetings, presentations, and business reviews.

• Set meeting agendas, deliver performance insights, facilitate discussions, and execute action plans.

• Relay compliance and regulatory updates to clients and assist with implementation.

• Collaborate with internal teams on services, projects, and implementation tasks.

• Identify opportunities for financial enhancement, operational efficiency, and value expansion.

• Keep precise documentation of client interactions, decisions, and deliverables.

• Aid in contract renewals and strategies for client engagement and retention.

• Undertake additional duties as assigned.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Healthcare Administration, or a related discipline.

• 3–6 years of experience in client success, account management, or roles related to healthcare revenue cycle.

• Familiarity with healthcare billing, reimbursement, and regulatory compliance principles.

• Excellent analytical, presentation, and relationship management abilities.

• Capability to handle competing priorities, deadlines, and client expectations independently.

• Proficient in English for professional communication.

• Experience with Salesforce, Smartsheet, MS Project, or similar client management and project tracking tools is preferred.

• Background in EMS or healthcare revenue cycle settings is preferred.

• Candidates must be residents of North Carolina.

• Applicants must possess authorization to work in the United States, both now and in the future.

• This position does not provide current or future visa sponsorship.

• Willingness to travel frequently to meet client needs and participate in company meetings.

• Ability to perform tasks involving prolonged sitting, speaking, listening, reading, writing, typing, and operating a computer mouse.

🏝️ Benefits

• Discretionary bonus plan.

• Retirement plan.

• Health coverage.

• Paid time off.

• Comprehensive benefits package.

• Provision of necessary equipment, including a computer, monitor, keyboard, mouse, and headset.

• Reasonable accommodations for qualified individuals with disabilities.

• Requirement for a quiet, private workspace for approved remote/hybrid employees.

• Reliable internet connection necessary for hybrid/remote work.