Client Success Executive I

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Oversee assigned client accounts within a specified scope.

• Manage daily activities for assigned client accounts with growing independence.

• Engage with clients and autonomously handle and resolve escalated issues.

• Ensure prompt responses to both client and internal inquiries.

• Lead the designated Point-of-Delivery (POD) by organizing meetings and prioritizing weekly tasks.

• Collaborate with senior Client Success Executives to enhance client satisfaction, retention, and performance results.

• Analyze revenue cycle and operational data to uncover trends, risks, and opportunities for improvement.

• Prepare for and actively participate in client meetings and performance evaluations.

• Work across departments to align internal teams with client objectives and expectations.

• Keep documentation of client strategies, risks, and action plans up to date.

• Take part in onboarding and implementation processes for new client projects.

• Expand knowledge of healthcare revenue cycle, compliance, and industry standards through training and practical experience.

• Travel as necessary to meet business needs and attend company meetings.

• Carry out additional responsibilities as assigned.

⛳️ Requirements

• Associate's degree in Business Administration, Healthcare Administration, or a related discipline.

• 1–3 years of experience in a client-facing, account management, or healthcare-related position.

• Proven ability to analyze information and effectively communicate findings.

• Excellent verbal and written communication, time management, and organizational skills.

• Eagerness and capability to learn about healthcare revenue cycle concepts, analytics, and industry practices.

• Proficient in Microsoft Office applications and web-based tools.

• Proficient in English for job-related communication.

• Candidates must reside in Illinois.

• Must have authorization to work in the United States, now and in the future.

• This role does not provide current or future visa sponsorship.

• Ability to travel as necessary to meet business needs and attend company meetings.

• A quiet, private workspace free from significant distractions is required for remote work.

• A reliable internet connection is necessary for remote work.

🏝️ Benefits

• Discretionary bonus program.

• Comprehensive benefits package.

• Retirement savings plan.

• Health insurance coverage.

• Paid time off.

• Equipment provided, including a computer, monitor, keyboard, mouse, and headset.

• Reasonable accommodations for qualified individuals with disabilities.

• Option for remote work arrangements.

• A reliable internet connection is required for hybrid/remote work.