Client Success Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and nurture ongoing professional relationships with clients and stakeholders.

• Maintain relationships across various levels within the client organization.

• Offer insights to facilitate consistent account placements from the designated clients.

• Identify opportunities for cross-selling additional Aspirion services and coordinate efforts with the assigned sales executive.

• Organize client training by assessing needs and liaising with clients and Aspirion departments.

• Communicate with clients to address escalated processing/protocol issues.

• Conduct performance reviews and executive business reviews with clients, with a preference for onsite meetings.

• Address client complaints, providing suitable solutions and alternatives, and follow up to ensure resolution.

• Collaborate with internal departments to resolve client issues and track interactions in internal systems.

• Provide regular updates to clients regarding Aspirion's contributions to revenue and desired outcomes.

• Analyze trends and report on key performance indicators.

• Identify and evaluate client needs to surpass expectations.

• Maintain HIPAA certification and compliance.

• Work with Operations to identify trends and offer strategic recommendations for system issues affecting downstream payer issues.

• Ensure the timely completion of account projects.

• Develop processes for gathering information and resolving client issues.

• Perform other related duties as assigned.

⛳️ Requirements

• Exceptional attention to detail with the capability to organize and manage multiple priorities and projects, work within tight deadlines, and achieve outstanding results.

• Ability to multi-task in a dynamic work environment with changing priorities and deadlines.

• Proven ability to employ a consultative approach and persuasive communication with stakeholders.

• Ability to prioritize initiatives based on the company's evolving financial needs, making consistently strategic recommendations to leadership.

• Capacity to navigate and manage ambiguity, including effectively addressing issues that may lack established processes or solutions.

• Demonstrate alignment with the company's values.

• Highly developed oral and written communication, negotiation, and conflict management skills, with the ability to collaborate effectively with others.

• Self-motivated with a strong initiative.

• Bachelor's degree is required.

• A minimum of 5 years of experience in a Client Success/Management role within the healthcare revenue cycle industry is required.

• Proficiency in MS Office applications (Word, Excel, PowerPoint) is required.

• Executive presence and strong presentation skills are required.

🏝️ Benefits

• Health

• Dental

• Vision

• Life insurance

• Matching 401k

• Paid Time Off

• Wellness Program

• Competitive Salaries

• Advancement Opportunities