Client Success Coordinator

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Act as a Trusted Advisor for a portfolio of significant small business accounts.

• Drive tailored solutions and offerings to enhance client value.

• Generate revenue by upselling solutions that align with client requirements.

• Cultivate multiple client relationships to pinpoint threats and opportunities.

• Expand business relationships and foster client loyalty.

• Represent CI Azumano with both internal and external stakeholders, as well as selected key prospects during new sales initiatives.

• Keep internal teams updated and aligned with client business objectives.

• Identify objections and facilitate solutions.

• Collaborate with stakeholders to address client issues and enhance profitability.

• Interpret contracts and guide stakeholders to fulfill client SLAs within the defined deliverable scope.

• Negotiate to provide client value while achieving corporate objectives.

• Maintain professional relationships with managers and staff to meet service standards.

• Promote a team-based approach to client service and service corrections.

• Develop supplier relationships and negotiate with industry vendors.

• Oversee online adoption strategy, reporting requirements, best-practice communications, and annual reviews.

• Analyze client program performance to uncover revenue growth and cost-saving opportunities.

• Offer problem resolution, escalation, analysis, reporting, and insights on industry trends.

• Assist the Account Management team with reports, client issues, and customer service implications.

⛳️ Requirements

• A college degree is preferred.

• Strong understanding of the drivers behind financial travel programs.

• Excellent written and verbal communication skills.

• Solid grasp of reporting analytics and technical proficiency.

• Capability to thrive in a fast-paced environment while juggling multiple tasks simultaneously.

🏝️ Benefits

• Competitive salary.

• Comprehensive medical, dental, vision, life, and disability benefits.

• Optional critical illness, hospital, and accident insurance.

• Health savings and flexible spending accounts.

• Retirement 401K plan.

• Paid leave programs.

• Flexible work-life balance.

• Opportunities for professional development.

• Performance and recognition programs.

• Collaborative work environment and culture.