Client Success Associate

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver daily operational assistance to clients and Client Success Managers.

• Foster strong working relationships with healthcare supplier partners.

• Assess placement opportunities and post job requisitions.

• Conduct profile screening and provide onboarding support.

• Generate and share activity and performance reports.

• Implement follow-up initiatives and ensure excellent customer service.

• Cultivate relationships with hiring managers at various facilities.

• Achieve or surpass role-specific KPIs, including productivity, time to vet, submissions vetted, and offer-to-accept metrics.

• Oversee a desk of 150 TOA within a six-month period.

• Support the Implementations team with the tasks related to new or existing account setups.

• Recognize opportunities for program enhancements.

• Formulate and review periodic performance reports.

• Acquire knowledge of VMS technology for data management, client configurations, staffing processes, candidate onboarding, and customer support.

• Verify bookings for accuracy in technology or via contracts.

• Maintain communication with supplier partners regarding active contracts, reasons for declines, and contract extensions.

• Provide timely and proactive follow-up to both internal and external clients.

• Manage, upload, and disseminate facility onboarding documents.

• Offer team coverage as needed.

• Evaluate and prescreen profiles for skill set, experience, references, and skills checklist requirements.

⛳️ Requirements

• Minimum of 1 year of experience in a client-facing role.

• Capacity to work swiftly and accurately both independently and within a team in a dynamic environment.

• Excellent time management abilities.

• Proficient in effective communication, both in writing and verbally, as well as interpersonal skills.

• Demonstrated experience with Microsoft Office applications (Word, Outlook, Excel) and the Internet.

• A suitable blend of education, training, and experience will be considered.

• Preferred: Experience in the healthcare industry.

• Preferred: Familiarity with hospital systems, medical terminology, and/or healthcare services.

• Preferred: Knowledge of vendor management systems (VMS).

🏝️ Benefits

• Medical, Dental, Vision, Life, and Long-Term Disability coverage.

• Short-Term Disability, Accident, and Critical Illness insurance.

• Legal Assistance, Identity Protection, and Pet Coverage.

• Retirement Plan with Employer Match.

• Generous vacation policy.

• 8.5 paid holidays.

• Benefits commence on Day 1.