Client Success Architect

This is a fully remote position, open to applicants in United States.

📋 Description

• Improve partner well-being by promoting the adoption of the Blackpoint Suite of products and services, as well as increasing endpoint penetration.

• Offer comprehensive technical engagement and training to partners on effectively utilizing the product suite in alignment with their business needs.

• Collaborate with Go-To-Market and Product team members on strategic engagements involving partners and clients.

• Interact directly with partners and clients, including organizing preparation processes and creating flowchart documentation.

• Provide support for onboarding and offboarding, and develop strategic documentation and process flows.

• Stay updated on Blackpoint products, services, and integrated systems through ongoing education.

• Assist in the preparation of monthly partner reviews to evaluate value delivery and customer health.

• Analyze activity using KPIs in ChurnZero, measuring progress month-over-month.

• Adhere to established processes and procedures to enhance the partner and client experience.

⛳️ Requirements

• At least 2 years of experience in a customer-facing and technical position.

• Demonstrated high level of technical proficiency with product suites and platforms.

• Familiarity with Zendesk, ChurnZero, HubSpot, or similar software.

• Proven track record of successfully driving customer value and engagement.

• Openness to being customer-facing and ability to address customer needs and challenges.

• Strong technical aptitude, excellent communication abilities, and a curious mindset.

• Experience working with clients within the security landscape.

• Bachelor’s degree or equivalent professional experience.

• Proven capability to work independently and remotely.

• Authorized to work in the United States without any restrictions.

• Direct experience with Managed Service Providers (MSPs) in a customer-facing or technical role.

🏝️ Benefits

• Health Insurance

• Vision Insurance

• Dental Insurance

• Life Insurance

• Robust 401k plan

• Discretionary Time Off

• Other minor perks

• Equity participation opportunities available to employees globally, with program specifics varying by location and employment structure.

• International employees are offered competitive benefits in line with local market standards and applicable country requirements.