Client Success and Implementation Analyst

This is a fully remote position, open to applicants in Costa Rica.

📋 Description

• Oversee the deployment of TransUnion’s Trusted Call Solutions suite for Enterprise and Telecom carrier clients from the execution of contracts through to successful launch.

• Serve as the main point of contact for customers during onboarding and for ongoing management.

• Act as a single point of contact, driving implementation projects from their initiation to delivery.

• Develop and implement project plans that align with customer timelines, technical specifications, business goals, and internal resources.

• Convert customer business needs into technical use cases and data flows.

• Offer onboarding expertise, product training, best-practice advice, and continuous operational support.

• Address technical issues and coordinate solutions with cross-functional teams.

• Clearly communicate complex technical and operational information.

• Collect feedback from customers, products, and the market for the Product, Sales, Operations, and Engineering teams.

• Work alongside cross-functional teams on solution architecture, implementation processes, and customer requirements.

• Update documentation, enhance processes, and contribute to projects aimed at operational improvements.

⛳️ Requirements

• A Bachelor’s degree or equivalent practical experience.

• A minimum of two years of relevant experience in account management, customer relations, project management, implementation, or a similar customer-facing role.

• Proven experience in managing customer engagements or initiatives throughout the project lifecycle, including planning, execution, issue resolution, and successful delivery.

• Ability to analyze customer challenges, identify essential requirements, and propose business-oriented solutions.

• Exceptional written and verbal communication skills.

• Capability to clearly explain technical concepts and provide customer training.

• Familiarity with CRM tools, such as Salesforce.

• Knowledge of project management principles, methodologies, and lifecycle practices.

• Proficient in translating business requirements into technical use cases, workflows, and data flows.

• Ability to understand solution architecture and effectively communicate with Product, Operations, Sales, and Engineering teams.

• Familiarity with the Enterprise or Telecom carrier industry and customer implementation environments.

• Experience in supporting implementations of technical software, platforms, telecommunications, or data solutions.

• Background in customer training, onboarding, engagement management, and operational support.

• Ability to influence cross-functional stakeholders and advocate for the customer’s perspective.

• Eagerness and motivation to deepen knowledge of technical products, services, and the competitive landscape.

🏝️ Benefits

• Flexible remote work arrangement.

• Opportunities for occasional in-person attendance at work-related events.

• Support for career development and growth.

• Work/life balance flexibility.

• Resources available for teams globally to collaborate and achieve excellence.