This is a fully remote position, open to applicants in Australia.

📋 Description

• Provide comprehensive support for client implementations, encompassing onboarding, data mapping, test cycles, and ensuring go-live readiness.

• Evaluate client submissions, manage rejections, and address reconciliation discrepancies.

• Identify root causes and collaborate with clients and engineering teams to implement solutions.

• Address client inquiries regarding data, products, and reporting regulations.

• Take ownership of tickets until they are resolved.

• Assess incoming issues and escalate them with detailed analysis.

• Develop and maintain client documentation, including runbooks and FAQs.

• Leverage AI and automation to enhance the efficiency of analysis, triage, and reporting.

• Propose enhancements to existing workflows.

• Monitor client health and adoption indicators, proactively identifying risks or opportunities.

• Participate in client meetings and occasionally visit clients on-site for project kickoffs and go-lives.

⛳️ Requirements

• 2–5 years of experience in OTC derivatives, regulatory reporting, trade operations, or a client-facing data role (Senior Analyst: 4+ years).

• Understanding of at least one reporting regime (e.g., CFTC, CSA, EMIR, ASIC, MAS).

• Strong analytical abilities.

• Proficient in handling large datasets and using Excel.

• Skilled in tracing issues back to their root causes.

• Currently utilizing AI tools in daily tasks and eager to explore automation opportunities.

• Demonstrates clear and structured communication with both clients and internal teams.

• Well-organized and dependable, capable of managing multiple client issues simultaneously.

• Located in APAC and open to occasional travel to client sites (approximately 5–10%).

• Preferred qualifications: SQL, APIs/JSON, ISO 20022 or FpML, Jira.

🏝️ Benefits

• Fully remote work arrangement within APAC.

• Competitive salary package.

• Access to a modern tool stack, including AI, with opportunities to influence its usage.

• A scope of responsibility that aligns with your aspirations and skills.

• Investment in professional development.

• A culture that fosters trust, ownership, and constructive feedback.