Client Strategy Manager – Enterprise

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of the strategy for a targeted portfolio of enterprise accounts.

• Provide guidance and implement creator engagement, gifting, and performance marketing expenditures via Opportunities and Spotlights products.

• Be accountable for the ROI generated by account strategies.

• Collaborate with an Account Director on multi-quarter account planning, revenue optimization, and growth initiatives.

• Navigate intricate customer organizations and identify stakeholders across branding, performance and paid media, PR, and other teams.

• Ensure programs progress smoothly across contacts, budgets, and locations.

• Create innovative opportunities beyond traditional affiliate programs, including store openings, app downloads, product launches, in-house brands, category initiatives, and retail media.

• Co-lead proactive quarterly business reviews and executive business evaluations.

• Present the performance and platform narrative during client meetings.

• Transform performance data into actionable recommendations and investment priorities.

• Manage program health, adoption, and readiness for renewal.

• Relay significant product feedback to the product team.

• Advocate for the customer’s voice internally and synchronize ShopMy’s client-facing teams.

• Collaborate with and mentor an Associate on tactical account execution and development.

• Travel to meet clients for face-to-face presentations and relationship building.

⛳️ Requirements

• Over 5 years of experience in a highly client-facing, strategic role within an agency, marketing organization, media company, SaaS company, or a similar setting.

• Proven experience managing large, complex enterprise accounts with multiple stakeholders across various departments, business units, or regions.

• Demonstrated success in multi-threading and establishing lasting relationships beyond a single point of contact.

• Proficiency in performance metrics: ability to interpret data, analyze outcomes, and suggest clear next steps.

• Outstanding organizational skills and meticulous attention to detail.

• Creativity and initiative in identifying and proposing new client opportunities.

• Commercial insight into account value, growth potential, and challenges.

• Excellent communication skills with senior stakeholders.

• Ability to thrive in ambiguous and dynamic environments.

• Experience with major retailers, marketplaces, or parent companies (preferred).

• Familiarity with retail media, performance marketing, or paid social budgets (preferred).

• Experience supporting high-profile or luxury brands (preferred).

• SaaS Customer Success experience (preferred).

• Experience in a remote startup environment (preferred).

• Based in NYC (advantageous, but not mandatory).

• Comprehensive understanding of affiliate marketing and the creator economy (preferred).

• Knowledge of Salesforce (preferred).

• Must complete employment authorization verification through E-Verify upon hire.

🏝️ Benefits

• Equity in ShopMy; all positions come with equity.

• Employees have the opportunity to create and develop their own ShopMy page.

• 401(k) plan with a 3% employer contribution, fully vested.

• Comprehensive medical, dental, and vision benefits.

• 100% employer-covered medical option and dependent coverage.

• Cost-free virtual mental health support, urgent care, and primary care visits for employees and their dependents.

• Flexible PTO policy, including a day off for birthdays.

• 13 paid company holidays.

• 14 weeks of paid parental leave.

• Remote-first culture with headquarters in NYC.

• Workplace and wellness stipends available for wellness and home office expenses.

• Membership in Wellhub.

• 100% employer-funded disability and life insurance.

• Health Care FSA/HSA options.

• Annual company offsite event.

• Quarterly team co-locations.