Client Strategy – Growth Lead

This is a fully remote position, open to applicants in Malaysia, +2 more countries.

📋 Description

• Cultivate a deep understanding of each client’s organization, workforce, strategic objectives, stakeholders, and commercial landscape.

• Recognize workforce mental health issues that Intellect can assist clients in addressing.

• Convert client priorities into actionable strategies, programs, account plans, and success metrics.

• Leverage data, market insights, and frontline feedback to pinpoint performance gaps and opportunities.

• Offer guidance to clients on program design, engagement, service delivery, and expansion.

• Manage significant client programs from problem identification and planning through to implementation and measurable outcomes.

• Structure complex challenges and transform analysis into decisions and action plans.

• Create practical solutions that balance client needs, clinical quality, operational feasibility, product capabilities, and commercial viability.

• Collaborate across clinical, operations, product, technology, data, marketing, finance, and commercial teams.

• Convert commitments into actionable plans with designated owners, timelines, dependencies, and success metrics.

• Identify delivery risks, resolve issues, and escalate when necessary.

• Transform successful methods into reusable frameworks and playbooks.

• Establish relationships with senior executives, HR and benefits leaders, operational stakeholders, and program owners.

• Lead business reviews and strategic discussions that result in decisions and future actions.

• Monitor program performance, adoption, outcomes, relationship strength, and commercial health.

• Formulate recovery plans for underperforming programs or at-risk relationships.

• Navigate challenging conversations, competing priorities, and escalations.

• Ensure clients comprehend Intellect’s value and the necessary actions from both organizations.

• Manage portfolio retention, renewal, and expansion.

• Develop renewal strategies that encompass value demonstration, stakeholder alignment, risk management, and commercial positioning.

• Identify opportunities for expansion across services, employee populations, markets, business units, and use cases.

• Create expansion propositions based on client needs, demonstrated value, and delivery capability.

• Lead or assist in proposals, commercial discussions, and negotiations.

• Maintain account forecasts, opportunity pipelines, renewal plans, and decision timelines.

• Remain accountable for achieving commercial outcomes.

⛳️ Requirements

• Approximately 4–8 years of experience in management consulting, professional services, strategy, transformation, enterprise client leadership, or another challenging client-facing or operational environment.

• Strong structured problem-solving abilities.

• Capability to provide clarity in complex, ambiguous, or rapidly changing situations.

• A strong desire to take direct responsibility for implementation, client outcomes, and commercial results.

• A commercial mindset and comfort with accountability for retention, renewals, expansion, and account growth.

• Ability to build credibility with senior external stakeholders while effectively collaborating with delivery teams.

• Excellent communication skills and the ability to independently produce high-quality analyses, presentations, and written materials.

• Resilience under pressure and effectiveness in managing escalations, setbacks, demanding stakeholders, and competing priorities.

• Strategic judgment combined with a willingness to engage in operational details.

• Ability to influence across functions without relying on hierarchical structures.

• A natural sense of ownership and willingness to remain accountable when significant outcomes are at risk.

• Motivation for sustained ownership beyond short-term projects.

• Low-ego, adaptable, and capable of quickly learning a complex industry.

• Experience in healthcare, mental health, employee benefits, insurance, enterprise technology, or multi-market service delivery is beneficial but not required.

🏝️ Benefits

• Work in a global company with a diverse environment featuring colleagues from nearly 20 countries.

• Enjoy a generous leave policy that allows time off to rest and rejuvenate.

• Benefit from a company-wide break during Christmas week, separate from annual leave.

• Take a day off on your birthday to celebrate.

• Utilize quarterly mental health days, with one day off every quarter dedicated to your wellbeing.

• Experience flexible work arrangements that align with your lifestyle and goals.

• Thrive in a culture that values work-life balance and long-term wellness.

• Receive comprehensive medical coverage for peace of mind.

• Be recognized and rewarded for high performance with a performance bonus.

• Access an annual development budget to support your professional growth.

• Gain premium coaching access to our mental health app and resources, along with a dedicated budget for clinical and psychiatric care.

• Participate in regular non-work events and activities to connect and enjoy time with colleagues.