Client Solutions Advisor

This is a fully remote position, open to applicants in South Carolina.

📋 Description

• Deliver consistent servicing and communication to designated repair facilities and dealers.

• Offer updates on industry matters, events, and developments related to CCC.

• Provide training and support for product enhancements.

• Create opportunities for both new and existing customers regarding new and add-on products to enhance revenue growth.

• Promote the adoption of CCC’s electronic parts procurement solution among repair facilities and dealers.

• Encourage the use of all solutions within the designated customer base.

• Assist in securing contract renewals from current clients.

• Support the accounts receivable process.

• Offer regular onsite and remote assistance to assigned body shops and dealers.

• Conduct product education and facilitate the adoption of new tools and updates.

• Identify new business opportunities and support sales of add-on products.

• Guide customers in best practices for utilizing CCC’s electronic parts procurement solution.

• Utilize performance reporting to highlight customer success stories and areas for improvement.

• Collaborate cross-functionally with sales and implementation teams.

• Travel daily within the territory to engage customers in person.

⛳️ Requirements

• Preferred: College Degree.

• 1 – 2 years of experience in a repair facility, dealership, or a similar setting (collision estimating experience is highly advantageous).

• Previous experience in territory management and B2B account management is preferred.

• Strong skills in presentation, problem-solving, and communication.

• Proficient with technology, MS Office, and CRM tools.

• Willingness to travel extensively (75% overnight or more).

• Must be a resident of Greenville, Columbia, or Charleston, SC.

• In-depth knowledge of collision repair and dealership operations.

• Demonstrates a strong work ethic and high energy levels.

• Strategic thinker who operates with integrity and a customer-centric approach.

• Confident decision-maker with relationship-building skills.

• Team-oriented and adaptable in a rapidly changing environment.

• A video interview is mandatory for this position.

• Candidates are not allowed to use generative AI or automated assistance during interviews unless explicitly permitted by the interview team for specific exercises.

🏝️ Benefits

• 401K Match.

• Paid time off.

• Annual Incentive Plan Performance Bonus.

• Comprehensive health insurance.

• Adoption Assistance.

• Tuition Reimbursement.

• Wellness Programs.

• Stock Purchase Plan options.

• Employee Resource Groups.