Client Services Specialist, Weekend Shifts

This is a fully remote position, open to applicants in California, +2 more states.

📋 Description

• Address client inquiries via email, chat, and phone support, including queries, status updates, phone activations, phone orders, account suspensions, and cancellations.

• Utilize various online systems and support tools to resolve tickets effectively.

• Accurately and promptly resolve assigned tickets.

• Prioritize tickets according to urgency and severity.

• Work collaboratively with teammates and escalate relevant tickets to advanced agents when necessary.

• Achieve or surpass key performance indicators (KPIs) for the role, encompassing ticket volume and response times.

• Fulfill client bulk action requests.

• Stay informed about processes and procedures across multiple vendor platforms.

• Monitor and assist with team messaging platforms.

• Complete technical and mobile device management (MDM) training courses.

• Aid clients during phone migrations.

• Provide support for escalated cases as appropriate.

• Participate in after-hours support during on-call holidays as needed.

⛳️ Requirements

• A minimum of 1 year of experience in a call center environment.

• High school diploma, GED, or equivalent qualification.

• Reliable, private, and secure remote internet connection with a minimum speed of 20Mbps Down/10Mbps Up.

• A dedicated private workspace free from significant background disruptions.

• Basic proficiency in using a personal computer and the Microsoft Office suite (Word, Excel, Outlook).

• Exceptional verbal and written communication skills, with an emphasis on active listening.

• Strong interpersonal abilities, enabling the establishment of rapport and trust with clients.

• A problem-solving mindset and the capability to handle challenging situations diplomatically.

• Detail-oriented and highly organized, able to manage multiple client interactions simultaneously.

• A customer-centric approach with a genuine enthusiasm for delivering outstanding service.

• Flexibility to work a varied schedule.

• Familiarity with CRM software is preferred.

• Two years of experience in customer service is preferred.

• One year of prior experience with mobile or technical products is preferred.

• Previous experience with Salesforce is preferred.

• Understanding of cellular services and markets is preferred.

• Basic knowledge of mobile device setup, usage, and backup functions is preferred.

• Must be eligible to work in the United States of America, excluding New York and California.

🏝️ Benefits

• An additional shift differential of $2 per hour.

• Eligibility for pre-approved overtime.

• Performance-based incentives.

• Fully remote work arrangement.

• Opportunities for technical and MDM training courses provided by LINQ.