Client Services Manager – Schools

This is a fully remote position, open to applicants in United States.

📋 Description

• Cultivate, nurture, and establish relationships with new clients while enhancing market presence among existing clients to boost revenue and outcomes.

• Negotiate, draft, and finalize staffing agreements and contracts.

• Formulate marketing, account management, and sales strategies for the staffing sector.

• Monitor Client Expert Opinion Scores and meet targets for filled days, fill rate, and contract fulfillment.

• Maintain client data and follow up to address client needs effectively.

• Assist with client credentialing and reference processes.

• Address client requests, resolve issues, and provide after-hours/on-call assistance.

• Coordinate the transition of new clients and their requirements to recruitment/staffing team members.

• Communicate regarding talent assignment extensions and completed assignments.

• Employ the sales process to address recruit and client objections or complaints.

• Initiate recruiting activities to ensure timely order fulfillment.

• Maintain, manage, and submit weekly activity reports.

• Support clients with Quality Assurance functions related to providers.

• Aid in aging and Accounts Receivable follow-ups.

• Travel by car or plane as necessary to cover the territory.

• Identify new RFP and/or MSP opportunities and develop direct business lines.

• Present Supplemental Health Care services to prospective clients.

• Assist with payroll processing by gathering and submitting weekly field talent timesheets.

• Collaborate with compliance to ensure talent is compliant and cleared to start, and that internal client documents are up to date.

• Foster an environment of high morale, motivation, and teamwork.

• Carry out other assigned duties.

⛳️ Requirements

• A minimum of 2-3 years of sales experience is required.

• Experience in the healthcare industry is preferred.

• Additional healthcare staffing experience is necessary for a Senior level position.

• A Bachelor's Degree is preferred.

• Proficiency in computers and software systems, including Microsoft Office and the Internet.

• Experience with internet job boards and online recruiting is preferred.

• Basic understanding of business and management principles related to recruiting, staffing, production methods, human resources, or similar relevant experience.

• Familiarity with proper grammar, spelling, and composition rules.

• Knowledge of principles and methods for marketing recruiting services, including strategies, sales techniques, and management systems.

• Ability to read, analyze, and interpret production reports.

• Capability to market effectively and create new business opportunities.

• Ability to work independently and collaboratively with team members.

• Competence in organizing and completing work promptly.

• Ability to manage multiple tasks simultaneously.

• Strong communication skills to engage effectively with all organizational levels.

• Ability to sit, type, and utilize the phone and computer for extended periods.

• Detail-oriented and highly organized.

• Must successfully complete onboarding training/tutorials and attend future webcasts/trainings as required.

🏝️ Benefits

• Medical Insurance - Options for PPO and Consumer-Driven Health Plans (CDHP) with HSA eligibility.

• Dental Insurance.

• Vision Insurance.

• 401(k) plan with matching contributions.

• Health Savings Accounts (HSA).

• Flexible Spending Accounts (FSA) for Healthcare and Dependent Care.

• Generous Paid Time Off (PTO) policy.

• Employee Assistance Program (EAP).

• Additional company-provided and voluntary benefits.