Client Service Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Address client inquiries through email, phone, and chat.

• Deliver precise information, solutions, and follow-ups in accordance with company policies and client requirements.

• Record all client interactions in the CRM system.

• Work in collaboration with HR, Operations, and Technical Support to address client issues.

• Spot opportunities to enhance processes and elevate client satisfaction.

• Uphold the values of Sutherland Breezy HR with integrity, dependability, and a commitment to excellence.

⛳️ Requirements

• 1–3 years of experience in client services, customer success, or administrative support roles.

• Experience working remotely is preferred.

• Exceptional verbal and written communication abilities.

• Strong attention to detail.

• Ability to manage various tasks and priorities in a dynamic remote environment.

• Proficient in Zoom, Microsoft Teams, Google Workspace, and CRM platforms.

• Self-motivated, dependable, and flexible in response to evolving client needs.

• Familiarity with Breezy HR, Salesforce, or Zendesk is preferred.

• Analytical mindset capable of interpreting feedback and recommending enhancements.

• Bilingual proficiency in English and Spanish is an advantage.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance coverage.

• 401(k) plan with company matching contributions.

• Paid time off for work-life balance.

• Flexible scheduling options.

• Tuition assistance for professional development.

• Support for career advancement.

• Performance bonuses and incentive programs.

• Remote work arrangement with all essential tools provided.

• Continuous mentorship and training opportunities.