Client Service Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional service leadership by managing client content delivery and measuring client satisfaction effectively.

• Establish strong relationships with key client stakeholders and collaborate across functions within the matrixed CIRCANA organization.

• Ensure timely and flawless delivery of restatements while enhancing data quality.

• Boost client satisfaction by providing comprehensive database reporting, consistent database updates, new item integrations, and detailed executive-level reporting analysis.

• Lead problem-solving initiatives alongside clients and internal teams.

• Oversee the client services team to successfully fulfill project requirements.

• Conduct presentations that deliver strategic, insightful, and actionable responses.

• Develop long-term, consultative partnerships focused on solutions with clients.

• Coordinate client solutions across CI, Analytics, Technology Consulting, and other departments.

• Engage in Quarterly Business Reviews and team leadership or development meetings.

• Identify efficiencies, service enhancements, cost-saving opportunities, and productivity improvements within the team.

• Discover and cultivate new service opportunities with client contacts.

• Advocate for GOC and essential delivery operations in the United States.

• Convert client needs and business prospects into practical solutions.

• Oversee the entire content delivery process from start to finish.

• Proactively manage communications and expectations with clients and cross-functional teams.

• Provide expertise on CIRCANA solutions, address data inquiries, facilitate story building, and troubleshoot issues.

• Collaborate with Product Management, Experience, Sales, and other functional teams.

• Recruit and nurture a diverse and inclusive talent pool.

• Define team strategies, establish goals, and set success metrics.

• Lead forecasting, resource planning, and pipeline management efforts.

• Offer escalation support and manage executive communications.

• Drive transformations and change management initiatives for clients.

• Ensure that change events and client deliverables are both timely and precise.

• Establish and track scorecard metrics while monitoring quality initiatives.

• Assess challenges, pinpoint root causes, resolve issues, and mitigate risks.

⛳️ Requirements

• 3–5 years of progressive experience in a relevant field.

• Background working with a leading Consumer Packaged Goods (CPG) company.

• Proven ability to effectively manage complex client deliverables.

• Experience in the CPG industry utilizing syndicated POS/panel data.

• Strong analytical and quantitative skills.

• Excellent problem-solving capabilities and meticulous attention to detail.

• Outstanding organizational skills along with written and verbal communication proficiency.

• Ability to develop and leverage mutually beneficial relationships and networks internally.

• Resilience and sound judgment when addressing business and corporate challenges.

• Skills in planning, leadership, communication, negotiation, interpersonal relations, and presentation.

• Deep understanding of client issues and needs.

• Willingness and capability to recognize and respond to client needs from a service-oriented perspective.

• Familiarity with CIRCANA solutions is preferred but not mandatory.

• Ability to manage budgets and comprehend account financial dynamics.

• Demonstrated capability to consult with clients to influence their thinking and advance CIRCANA’s business objectives.

• Flexibility in work schedule to accommodate night and weekend requirements as necessary.

• An advanced degree is advantageous.

🏝️ Benefits

• A flexible and accommodating work environment.

• Paid time off.

• Comprehensive medical, dental, and vision insurance.

• 401(k) retirement plan.

• Background checks conducted in compliance with local laws.

• Transparency in AI-assisted screening processes.

• Internal candidates may apply via the Circana intranet site.