Client Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Build strong, trusting relationships with customers of Experian Health.

• Ensure that assigned clients are fully satisfied.

• Oversee all implemented products.

• Monitor the overall health of client accounts.

• Identify potential opportunities for account growth.

• Conduct Client Business Reviews (CBRs) to assess client needs.

• Carry out Workflow Assessments (WAs).

• Manage transitions for clients effectively.

• Collaborate with the Regional Sales Director and other departments.

• Engage with customers via the client portal and customer community.

• Communicate regularly with Customer Success Representatives.

• Oversee revenue and strategies for account expansion.

• Track product usage closely.

• Provide both strategic and technical management of accounts.

• Suggest best practices for client engagement.

• Gather feedback from clients to improve services.

• Manage and update account profiles.

• Monitor performance metrics and ensure accountability.

⛳️ Requirements

• Knowledge of the diverse range of Experian Health products and services.

• Over 7 years of experience in the healthcare IT sector and healthcare revenue cycle.

• A background in healthcare provision is preferred; this may partially substitute for experience in the healthcare IT industry.

• A bachelor's degree is advantageous.

• Familiarity with Salesforce is a plus.

• Understanding and practical experience with GenAI, CoPilot, Claude, and other GPT functionalities.

• Willingness to travel 25–30%, depending on client requirements and changing plans at Experian Health, with a variation of +/- 5–7%.

🏝️ Benefits

• Competitive compensation package along with a bonus plan.

• Comprehensive core benefits including medical, dental, vision, and a matching 401K.

• Flexible work environment, with options to work remotely, in a hybrid setting, or in-office.

• Flexible time off policy that includes volunteer time off, vacation, sick leave, and 12 paid holidays.

• 20 days of flexible time off available.

• Opportunities for variable pay.

• Support for accommodations related to disabilities or special needs.