Client Relationship Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Lead the execution and performance of NHS acute insourcing and outsourcing services.

• Cultivate trusted relationships with key stakeholders and senior clinical teams.

• Enhance client satisfaction and retention.

• Ensure that service delivery is safe, effective, and cost-efficient.

• Oversee workforce planning, clinical staffing, and mobilization.

• Monitor performance and spearhead continuous service improvement.

• Uphold patient safety, compliance, and governance standards.

• Supervise risk management, incident reporting, audits, and quality improvement initiatives.

• Take ownership of contract financial performance.

• Manage expenses in relation to the budget.

• Identify opportunities to broaden services, fortify client partnerships, and bolster business growth.

• Collaborate with internal compliance and resourcing teams to fulfill contractual obligations.

⛳️ Requirements

• Experience in service delivery and account management within the healthcare industry.

• Exceptional skills in relationship building.

• A proactive and results-oriented mindset.

🏝️ Benefits

• Employer pension contributions.

• Life assurance.

• Healthcare benefits.

• 25 days of annual leave plus Bank Holidays.

• Holiday entitlement increases with length of service.

• Optional private medical insurance.

• Critical illness cover.

• Dental insurance.

• Healthcare cash plan.

• Holiday buy and sell options.

• Gym scheme.

• Car scheme.

• Bike scheme.

• Technology voucher scheme.

• Season ticket travel loans.

• 24/7 wellbeing support for employees and their immediate families.

• Employee Assistance Programme.

• Digital wellbeing app and resources for mental, physical, social, and financial wellbeing.

• Discounted neurodevelopmental assessments for employees and their loved ones.

• Instant discounts on shopping, travel, entertainment, dining, and lifestyle.

• Fully funded professional qualifications through apprenticeship programmes.

• Mentoring and coaching opportunities.

• Leadership development programmes.

• Online learning and development opportunities.

• Career development within the global organization.

• Long Service awards.

• Recognition for exceptional performance and peer-to-peer acknowledgments.

• Two paid volunteering days each year.

• Flexible working options and reasonable adjustments whenever feasible.