Client Relations Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Identify and cultivate new client leads in partnership with the Marketing team.

• Assess potential clients to ensure compatibility and the potential for a lasting partnership.

• Collaborate with the Owner Partner Team to customize proposals that reflect the company's offerings.

• Manage the closure of deals and liaise with the Finance team to facilitate payment processing.

• Supervise the Experience Team to guarantee that client expectations are consistently surpassed in planning, accommodations, and staffing services.

• Foster and nurture strong client relationships to encourage repeat business and long-term loyalty.

• Ensure that key performance indicators (KPIs) are met, including booking targets, prospecting activity metrics, and customer satisfaction scores.

⛳️ Requirements

• A minimum of 4 years of experience in client relationship management or sales within travel, real estate, or other premium products aimed at high-net-worth individuals.

• A demonstrated history of success in sales and revenue growth.

• Outstanding verbal and written communication skills in English.

• Strong proficiency with CRM systems, presentation software, and other online productivity tools.

• Ability to manage multiple tasks efficiently while meeting deadlines.

• A passion for international travel is highly advantageous.

🏝️ Benefits

• Structured commission plan.

• 20 days of paid time off.

• 5 days of paid sick leave.

• 6 paid holidays.

• Stipend for work equipment.

• Private health insurance.

• Flexible work schedule, contingent on business requirements and management approval.