Client Performance Coordinator

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Coordinate and finalize ongoing client reports, encompassing acknowledgment, closure, reconciliation, and ad hoc requests.

• Prepare, validate, and disseminate spreadsheets and supporting documents for clients.

• Maintain reporting timelines and ensure prompt fulfillment of client obligations.

• Assist with month-end reporting tasks and data validation.

• Create and update payer escalation and rebill tracking spreadsheets as necessary.

• Review client systems to confirm the completion of requested actions and direct accounts for follow-up.

• Support payment reviews and reconciliation efforts.

• Collaborate with Operations, Client Success, Revenue Cycle teams, and other departments.

• Monitor incoming client requests and guarantee timely completion and communication.

• Aid in onboarding processes, new business templates, client note updates, and documentation revisions.

• Keep current information and resources updated within internal knowledge management platforms.

• Identify areas for enhancement in reporting processes, workflows, and client deliverables.

• Analyze trends and recurring client challenges to contribute to continuous improvement initiatives.

• Ensure that deliverables meet quality, accuracy, and compliance standards.

• Generate professional, precise, and client-ready outputs.

• Engage in team meetings, training sessions, and special projects as assigned.

⛳️ Requirements

• Bachelor’s degree preferred or equivalent experience.

• 2+ years of experience in healthcare revenue cycle, client services, operations support, or a related field.

• Experience in supporting reporting, client deliverables, or operational workflows.

• Background working in a metrics-driven, performance-oriented environment.

• Strong organizational and time management abilities with a keen attention to detail.

• Capability to manage multiple priorities and deadlines in a fast-paced setting.

• Excellent written and verbal communication skills.

• Proficiency in Excel and data reporting tools.

• Ability to collaborate across teams and facilitate the execution of client deliverables.

• Knowledge of HIPAA compliance and confidentiality requirements.

• US remote-based employees are not allowed to work from a location outside the United States at any time without prior written consent.

🏝️ Benefits

• Opportunity to work alongside a talented and driven team.

• Engage with innovative technology.

• Continuous growth and learning opportunities.

• Training and participation in team meetings and special projects.