Client Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of established clients with potential for ongoing growth.

• Enhance client retention and expansion by comprehending desired outcomes and linking Stitch’s efforts to measurable value.

• Discover opportunities within campaign operations, data and analytics, loyalty programs, AI-powered capabilities, creative services, and other areas of Stitch expertise.

• Act as the representative of Stitch and a trusted advisor for client stakeholders.

• Oversee client relationships from start to finish and promote predictable revenue growth.

• Forge connections with multiple client stakeholders and collaborate closely with Delivery teams.

• Provide strategic insights, clear perspectives, and actionable recommendations across marketing, martech, and marketing operations.

• Manage renewals, expansions, and commercial performance; create quarterly growth plans.

• Define business outcomes for accounts and utilize them for account planning, value discussions, QBRs, and expansion strategies.

• Convert client business objectives into integrated roadmaps that encompass data, creative, strategy, and technology.

• Lead the pricing, scoping, and negotiation of Statements of Work with Delivery.

• Develop multi-faceted relationships across client marketing, product, data, and technology teams.

• Conduct client meetings, QBRs, and onsite sessions.

• Monitor client environments for evolving needs, risks, and strategic shifts; proactively facilitate resolutions.

• Coordinate with Delivery Directors and internal partners regarding project health, resource allocation, margins, and forecasts.

• Keep Delivery team members informed and aligned for a cohesive client partnership.

• Maintain proficiency in Braze, customer engagement, and the wider martech ecosystem.

• Assist in peer onboarding and capability enhancement.

• Aid in the development of playbooks, sales frameworks, and sales motions.

• Share insights and best practices across the ECP-led portfolio.

⛳️ Requirements

• 6–10 years of experience in managing client relationships and fostering growth within martech consulting, digital strategy, or marketing technology sectors.

• Necessary experience in developing, advising on, or supporting lifecycle and relationship marketing initiatives.

• Proficient understanding of customer journeys, segmentation, personalization, and cross-channel engagement across onboarding, retention, loyalty, and reactivation.

• Proven track record of successfully managing a Book of Business and driving consistent revenue growth within existing accounts.

• Experience and confidence in leading meetings with all levels of marketing organizations, ensuring a clear structure, outcomes, and next steps.

• Demonstrated financial acumen, including pricing strategy, forecasting accuracy, and margin management.

• Growth mindset with a readiness to take ownership and drive outcomes for the team's success.

• Strong knowledge of martech; experience with Braze is preferred.

• Ability to act swiftly, prioritize effectively, and adapt to a fast-paced and evolving market.

• Experience in developing and presenting account growth strategies, solution recommendations, and business cases that connect client needs to measurable value and investment decisions.

• Resourceful problem-solving skills and the ability to rally the right people and capabilities around changing client needs.

• Ability to balance client advocacy with commercial discipline, including judgment concerning scope, pricing, margins, and contractual commitments.

• Willingness to travel up to 25%.

• Must be eligible to work in the United States without visa sponsorship, now or in the future.

🏝️ Benefits

• Medical, dental, vision, and life insurance.

• 401k with company match.

• Flexible PTO policy.

• Monthly tech stipend.

• Paid parental leave.

• In-person onboarding experience at our HQ in Indianapolis, Indiana.

• Mental well-being support.