Client Partner

This is a fully remote position, open to applicants in United States.

📋 Description

• The Client Partner is responsible for managing customer relationships with the aim of proactively addressing customer needs and establishing expectations to reduce or prevent escalations.

• In the event of issues, the Client Partner addresses escalations, takes necessary actions to resolve them, and implements processes to prevent similar occurrences in the future.

• Additionally, the Client Partner is tasked with identifying and closing upsell and cross-sell opportunities to enhance our account growth.

• The Client Partner may also take an active role in projects and will be assigned to projects as required.

• This position is vital for fostering strong and enduring relationships with clients by providing executive leadership and oversight.

⛳️ Requirements

• A Bachelor’s degree in Computer or Information Science-related field, or equivalent experience is required.

• A minimum of 25 years of relevant industry experience in a senior or management role is necessary.

• Experience as a VP, SVP, or CTO/CIO in a large organization, having engaged consulting services and managed consulting firms for substantial project work.

• A solid understanding of project management principles is essential.

• Strong ability to prioritize tasks, meet deadlines, and resolve problems effectively.

• Familiarity with budget development and tracking is required.

• PMP or AGILE Certifications are preferred.

• Experience in Professional Services is preferred.

• Sales experience is preferred.

• Familiarity with Oracle or Salesforce is preferred.

🏝️ Benefits

• Comprehensive Medical Insurance options (Preferred Provider Organization (PPO) High Deductible or Copay plans) including a Wellness Program and Teledoc services.

• Health Savings Account (HSA).

• Medical Flexible Spending Accounts (FSA) – both Full and Limited Purpose.

• Options for Dental Insurance.

• Options for Vision Insurance.

• Critical Illness Insurance.

• Accident Insurance.

• Hospital Indemnity Insurance.

• Profit-Sharing Program.

• 401(k) Program available after the eligibility period.

• Travel Incentive opportunities.

• Employer-Paid Life and Accidental Death & Dismemberment Insurance.

• Employer-Paid Short-Term Disability coverage.

• Employer-Paid Long-Term Disability coverage.

• Dependent Care Flexible Spending Account (FSA).

• Bi-Weekly Pay via Direct Deposit.

• Access to an Employee Discount Marketplace.

• Paid Time Off, Paid Sick Leave, and Paid Holidays.

• Flexible Scheduling options.

• Opportunities for Remote Work.

• Access to Learning and Development Activities.

• Employee Assistance Program.