Client Partner – Advertising

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding of new clients while nurturing strong relationships with current customers.

• Collaborate across various functions including clients, sales, and product teams to enhance adoption, drive outcomes, manage renewals, support expansion, and foster advocacy.

• Gather and assess customer data and feedback to create effective onboarding and retention strategies, which will also guide the product roadmap.

• Engage in pre-sales activities through product demonstrations and trial interactions.

• Assist with post-sale onboarding, customer engagement, expansion efforts, and renewal processes.

• Utilize PurpleLab’s data assets and comprehend the pharmaceutical ad-tech landscape concerning media planning, activation, and measurement.

• Counsel prospective and existing clients on onboarding processes, engagement strategies, renewals, and expanding relationships.

• Act as the representative voice of the customer in product development, marketing, and sales initiatives.

• Oversee customer onboarding, training for platform users, and support post-launch activities.

• Work together with engineering and development teams to customize the software platform and resolve technical issues faced by customers.

• Provide expert advice to platforms and agencies regarding media planning, measurement, data licensing, and AI-driven projects.

• Deliver customer insights to enhance platform value and assist in expanding the customer base.

• Monitor competitor offerings and services.

• Execute additional responsibilities to support business objectives and company goals.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, Computer Science, or a related discipline is mandatory.

• A minimum of 5 years of experience in customer success within an agency or media planning environment, specifically focusing on Pharma, is essential.

• Experience in ad-tech is necessary.

• Proficiency in SQL or similar data analytics tools is required.

• Extensive experience in onboarding and relationship management within a B2B context.

• Proven track record of achieving tangible results while working collaboratively across sales, marketing, and product teams.

• Strong writing and presentation abilities to convert detailed information into effective client success documentation.

• Ideal candidates will demonstrate proactivity, collaboration, customer orientation, attention to detail, persistence, active listening skills, and resourcefulness.

• Strong project management, planning, and organizational skills are required, along with a keen eye for detail; must be capable of working independently as well as collaboratively within a team.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• A supportive and inclusive company culture.