Client Operations Supervisor

This is a fully remote position, open to applicants in United States.

📋 Description

• Efficiently manage assigned client accounts under the guidance of the Director of Client Operations and with general instructions from facility contacts.

• Address daily inquiries from clients and Release of Information Specialists.

• Achieve facility revenue targets and identify opportunities for productivity enhancements.

• Conduct release-of-information tasks in accordance with service agreements.

• Create weekly dashboards and month-end operational performance reports.

• Oversee productivity and quality to guarantee customer satisfaction.

• Aid in the training and evaluation of both onsite and remote ROIS staff.

• Support employee recruitment processes, including interviewing, hiring, and termination.

• Engage in counseling sessions and provide recommendations for disciplinary actions or terminations.

• Manage onsite staff scheduling, time-off requests, and payroll approvals.

• Collaborate with remote supervisors in coordinating work and distributing workflow.

• Maintain the confidentiality of facility information.

• Contribute to the review and revision of site procedures.

• Conduct quality reviews and site evaluations.

• Assess release-of-information requests for compliance with state and federal regulations.

• Identify medical record numbers, retrieve records, review requested encounters, scan or electronically capture records, and prepare requested pages.

• Reassemble paper charts for refiling and log/document released information.

• Calculate billing and generate invoices as required.

• Certify medical record copies when appropriate.

• Ensure availability of supplies at designated facilities.

• Submit company-related travel expense reports and receipts.

• Adhere to Company Policies and undertake other assigned tasks.

⛳️ Requirements

• A High School Diploma or GED is mandatory.

• Some college education is preferred.

• RHIT Certification is preferred.

• A valid driver’s license and a clean driving history are required.

• Excellent communication skills with clients, staff members, and management are essential.

• Experience in medical records or healthcare is advantageous.

• Knowledge of HIPAA privacy information standards is mandatory.

• Coursework in medical terminology is preferred.

• RHIT certification or the ability to take and pass an ROI Certification course with a score of 85% or higher within 90 days is required.

• Willingness to travel is necessary.

🏝️ Benefits

• Opportunity to travel.

• Valid driver’s license and a clean driving history.

• Mandatory attendance at meetings and/or training sessions.

• Submission of company-related travel expense reports and original receipts to the manager.