Client Onboarding Specialist – Spécialiste de l'intégration client

This is a fully remote position, open to applicants in Canada.

📋 Description

• Assist new customers during the onboarding process following the closure of a deal by the Sales team.

• Transform signed agreements into operational dealerships that feel confident and are swiftly realizing their benefits.

• Address customers’ most urgent operational challenges.

• Establish trust with key stakeholders.

• Oversee multiple onboarding processes concurrently.

• Conduct video calls and structured follow-up sessions.

• Keep abreast of industry trends.

• Simplify technical and operational updates into easily understandable language.

• Adhere to the onboarding process while also supporting the wider Customer Success team as required.

⛳️ Requirements

• Demonstrated experience in customer onboarding or a similar customer-facing position.

• Proficient in English, both spoken and written.

• Knowledge of French is a plus.

• Excellent listening and probing abilities.

• Comfortable in teaching and articulating product features.

• Quick, practical problem-solving skills tailored to real dealership scenarios.

• Strong, persuasive presentation abilities.

• Well-organized with persistent follow-up skills.

• Availability for a 14-month maternity leave replacement contract.

• Expected start date: Mid-November.

🏝️ Benefits

• Group insurance from day one, including telemedicine and access to private clinics (Quebec only), with employer contribution.

• Options for remote work and flexible scheduling.

• Three weeks of vacation.

• Paid time off between Christmas and New Year.

• Four sick and mental health days each year.

• RRSP with employer contributions (2% after six months).

• A learning-rich environment that encourages curiosity, initiative, and teamwork.