Client Onboarding – Implementation Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead and manage the onboarding of clients, implementation projects, and Market Operations initiatives.

• Supervise, mentor, and develop team members who are responsible for implementation and delivering client services.

• Directly oversee strategic, complex, or high-priority implementation projects.

• Establish, sustain, and enhance tools, templates, documentation, and processes related to implementation.

• Ensure the consistent application of implementation methodologies and best practices.

• Monitor the performance of the project portfolio, including timelines, risks, and the overall client experience.

• Collaborate with cross-functional teams to ensure operational and data readiness for effective implementations.

• Identify, mitigate, and escalate project risks, issues, and obstacles.

• Conduct reviews after implementation and facilitate smooth transitions to account management teams.

• Lead initiatives for process improvement that enhance efficiency, effectiveness, and scalability.

• Provide support for additional operational and business initiatives as required.

⛳️ Requirements

• Bachelor's degree in Business, Project Management, Healthcare Administration, or a related discipline.

• Over 6 years of experience in implementation, project management, client onboarding, healthcare operations, or a similar field.

• At least 2 years of experience in people management or team leadership.

• Demonstrated experience in leading implementation projects while managing multiple priorities concurrently.

• Advanced expertise in project and program management.

• Strong skills in leadership, coaching, and team development.

• Exceptional written and verbal communication skills.

• Experience in designing and implementing project management frameworks, processes, and tools.

• Proficient in project management platforms, Microsoft Office Suite, and data analysis tools.

• Knowledge of implementation best practices and the client onboarding lifecycle.

• Keen attention to detail with an emphasis on the quality and accuracy of documentation.

• Ability to balance strategic initiatives with everyday operational execution.

• Capable of assessing challenges, resolving issues, and managing high-pressure client situations.

• Professional certifications such as PMP, CAPM, Six Sigma, or Certified Scrum Master are preferred.

• Must possess authorization to work in the United States without current or future employer sponsorship, including F-1 STEM OPT sponsorship.

• No relocation assistance or sponsorship is available.

🏝️ Benefits

• Comprehensive medical coverage through Anthem, featuring affordable premiums and various plan options, including an HDHP with HSA eligibility.

• 100% employer-paid dental insurance and low-cost vision coverage for employees and their dependents.

• 401(k) retirement plan with immediate vesting, employer matching, Roth option, and access to professional financial guidance.

• Short-term disability and voluntary benefits, including accident, critical illness, and hospital indemnity insurance.

• Generous paid time off policy, including vacation and sick leave with rollover options.

• 10 paid company holidays plus a wellness day.

• Company-paid life insurance.

• Tuition reimbursement.

• Employee perks program.

• Flexible work options for eligible positions.