Client Manager – VIP/Institutional Clients, Senior Specialist

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Act as the primary relationship owner and main point of contact for a portfolio of global institutional and VIP clients, engaging with C-suite executives and senior decision-makers as a trusted advisor.

• Foster long-lasting, trust-based partnerships while proactively identifying growth and cross-selling opportunities across the entire product suite.

• Enhance and broaden strategic relationships with existing clients through ongoing, high-quality engagement and a thorough understanding of their needs and objectives.

• Design and continuously refine key client service processes and systems; establish management standards and monitor the health and performance of key client accounts.

• Conduct in-depth analysis of client behaviors to uncover hidden needs; generate key client analysis reports and facilitate cross-functional collaboration to deliver optimal client solutions.

• Lead the client management team: establish performance and service standards, mentor and develop junior team members, and enhance long-term team capabilities.

• Advocate for the interests of key clients internally, providing insights to inform product strategy and business planning.

⛳️ Requirements

• Over 8 years of experience in client relationship management within private banking, family offices, wealth management, crypto, or fintech, with a strong understanding of products.

• More than 5 years of experience in team leadership, demonstrating a successful record of coaching and developing junior talent.

• Experience in both cryptocurrency and traditional financial institutions is a significant advantage.

• Exceptional client management skills: cultivating and sustaining high-value relationships, structured client profiling, and creating impactful client engagement activities.

• Outstanding communication and stakeholder management abilities; adaptable and effective in a variety of situations.

• Proficient in both English and Mandarin, capable of collaborating effectively with global teams, international partners, and relevant stakeholders.

• Resilient under pressure, with the ability to handle multiple priorities in a fast-paced environment.

• A genuine enthusiasm for cryptocurrency and fintech.

🏝️ Benefits

• Competitive salary and company benefits.

• Work-from-home arrangement (the specifics may vary based on the business team's work nature).

• Opportunities for career advancement and ongoing learning.

• Collaborate with top-tier talent in a user-focused global organization with a flat hierarchy.

• Autonomy in an innovative workplace.

• Equal opportunity employer with a diverse workforce.