Client Manager – Regional Accounts

This is a fully remote position, open to applicants in Kentucky, +2 more states.

📋 Description

• Deliver outstanding support and customer service to designated employer-group caseloads ranging from 100 to 499 lives.

• Offer daily advice and education on LOA, FMLA, STD, LTD, Life, voluntary, and state-specific statutory products.

• Act as the main point of contact for Client Management matters for the assigned portfolio.

• Oversee new case submissions, renewal activities, and amendments.

• Recognize and advocate for additional lines of coverage and enhancements to plans.

• Engage in face-to-face meetings with clients and brokers.

• Introduce new product offerings and upgraded product features.

• Suggest plan modifications when appropriate.

• Manage enrollment and re-enrollment processes, including hosting enrollment meetings and benefit fairs as necessary.

• Emphasize the benefits of partnering with The Standard in collaboration with the assigned Sales Representative.

• Foster relationships with Sales Representatives, Brokers, Producers, Employer Groups, Policyholders, vendors, and other internal and external stakeholders.

⛳️ Requirements

• High School Diploma.

• Bachelor's degree is preferred.

• 3-5 years of progressive experience in employee benefits, client management, or sales support within the employee benefits insurance sector.

• Professional certification is necessary: Life and Disability insurance license for the resident state within the assigned hub.

• License must be acquired within 6 months of the hire date and maintained by fulfilling all continuing education, payment, and other state DOI obligations.

• Travel is required based on the role, assigned caseload, and territorial requirements.

• Must reside in the Midwest (Kentucky, Indiana, Ohio, Michigan) region.

• Criminal background check and verification of employment, education, and licensing are required as a condition of employment.

• Must be bondable.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with company matching contributions.

• Annual incentive bonus program.

• Paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours each year.

• PTO increases with tenure.

• Opportunities for career growth and advancement.

• Paid parental leave.

• Assistance for adoption/surrogacy.

• Employee giving program that double matches donations to qualified nonprofits and schools.

• Supportive and responsive management approach.