Client Manager – Regional Accounts

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Deliver outstanding support and customer service to designated employer groups with 100 to 499 lives.

• Offer daily guidance and education on Leave of Absence (LOA), Family and Medical Leave Act (FMLA), Short-Term Disability (STD), Long-Term Disability (LTD), Life insurance, voluntary products, and state-specific statutory offerings.

• Act as the main point of contact for Client Management concerns related to the assigned portfolio.

• Oversee new case submissions, renewal processes, and amendments.

• Identify and advocate for additional coverage options or plan enhancements.

• Engage in face-to-face meetings with clients and brokers.

• Introduce new product offerings and improved product features.

• Suggest plan modifications as necessary.

• Facilitate enrollment and re-enrollment activities.

• Conduct enrollment sessions or participate in benefit fairs as required.

• Emphasize the benefits of partnering with The Standard alongside the assigned Sales Representative.

• Build and nurture relationships with Sales Representatives, Brokers, Producers, Employer Groups, Policyholders, and vendors.

⛳️ Requirements

• High School Diploma; a Bachelor's degree is preferred.

• 3-5 years of progressive experience in employee benefits, client management, or sales support within the employee benefits insurance sector.

• Professional certification is mandatory: Life and Disability insurance license for the resident state within the assigned hub.

• License must be acquired within 6 months of the hire date and maintained by fulfilling all continuing education, payment, and other state Department of Insurance requirements.

• Travel is necessary based on the role, assigned caseload, and territorial obligations.

• Strong negotiation skills are essential.

• Ability to make independent decisions.

• Proven history of establishing and sustaining long-term relationships.

• Must reside in the Atlanta metro or Birmingham, AL area.

• Completion of a criminal background check and verification of employment, education, and licensing is required.

• Must be bondable.

🏝️ Benefits

• Medical, dental, and vision insurance.

• 401(k) plan with matching contributions from the company.

• Annual incentive bonus program.

• Paid time off, including 11 holidays, 2 wellness days, and 8 hours for volunteering each year.

• PTO increases with length of service.

• Opportunities for career advancement and growth.

• Paid parental leave.

• Assistance for adoption and surrogacy.

• Employee giving program that matches donations to eligible nonprofits and educational institutions.

• Supportive and responsive management approach.