Client Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Establish and nurture trusted relationships with designated clients as a strategic advisor and primary contact.

• Lead the delivery and rollout of new services, ensuring seamless transitions and ongoing client engagement.

• Comprehend client objectives, challenges, and priorities while setting KPIs and success metrics.

• Promote product utilization to enhance client value and return on investment.

• Discover upsell and cross-sell opportunities, collaborating closely with Account Executives.

• Monitor client health and proactively manage accounts at risk.

• Stay informed about Symplicity products, trends in Higher Education, and relevant industry developments.

• Offer tailored guidance, training, process enhancement suggestions, and product support.

• Create case studies, success narratives, testimonials, and references.

• Foster client engagement and gather feedback through webinars, roadshows, and feedback sessions.

• Work with Billing and internal teams to address invoicing, billing, and sales inquiries.

• Assist in the implementation of new Symplicity solutions alongside internal stakeholders.

• Maintain consistent communication with clients to ensure satisfaction, engagement, and overall success.

• Collaborate across departments to promptly address and resolve client needs.

• Undertake additional responsibilities as assigned.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• Prior experience in Client Success, Account Management, Customer Success, Client Management, or a similar role, ideally in SaaS, technology, or Higher Education.

• Strong enthusiasm for the Higher Education sector and a willingness to understand university and college challenges and opportunities.

• Outstanding verbal and written communication abilities.

• Excellent problem-solving, analytical, and organizational skills, with a keen attention to detail.

• Customer-centric mindset.

• Capability to independently manage priorities in a remote working environment.

• Collaborative, adaptable, and comfortable working across functions.

• High level of professionalism and adherence to strong ethical business standards.

• Successful completion of a background check and validation of right-to-work status.

🏝️ Benefits

• Equal opportunity employer (EEO / IWD / Veterans / Diverse / Inclusive Employer).

• Employment is contingent upon the successful completion of a background check and right-to-work validation.