Client Management Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take proactive ownership of a designated client portfolio, serving as the main point of contact.

• Maintain high levels of customer satisfaction and foster client retention.

• Assess client business and technical requirements to suggest suitable IONOS products, services, and solutions.

• Assist new clients with the initial adoption and onboarding of the platform.

• Collaborate with technical, support, and billing teams to address critical issues and complex inquiries.

• Track renewal rates, churn, service usage, and account revenue.

• Produce regular reports on portfolio performance.

• Collect client feedback and communicate insights to the Product and Innovation teams for platform improvements.

⛳️ Requirements

• A minimum of 5 years of experience in Client Management, Account Management, Customer Success, or B2B account management roles, ideally within the SaaS, hosting, cloud, or IT services sectors.

• A Bachelor’s degree in Business Administration, Marketing, Computer Science, Telecommunications, or a related field, or equivalent practical experience.

• A comprehensive understanding of web hosting, cloud infrastructure, domain management, servers, and web applications.

• Practical experience with CRM platforms such as Salesforce or HubSpot, or internal customer management systems.

• Professional proficiency in English, both written and spoken.

• Proficiency in the local market language.

• Exceptional written and verbal communication skills.

• Strong negotiation skills, a customer-centric approach, and effective problem-solving capabilities.

• Self-driven, proactive, and able to work independently while demonstrating strong time-management skills.

🏝️ Benefits

• Competitive salary along with flexible benefits including health insurance, daycare allowance, and meal vouchers.

• Flexible working hours to tailor your schedule to your personal needs.

• Opportunity to work remotely or in a hybrid model from any of our offices in Logroño, Madrid, Barcelona, Seville, Valencia, or Bilbao.

• Invitations to our Arsys events held biannually, which focus on team building and celebrating our employees.

• Customized training in advanced technologies, certifications, or any area of your interest.

• A variety of employee discounts on activities and products.

• An enthusiastic, innovative team dedicated to continuous learning, fostering a culture where your input and initiatives are valued.