Client Experience Specialist – New Construction

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate the onboarding process for new home builder clients and assist them throughout the complete launch journey.

• Address and resolve any issues that may arise post-launch.

• Educate clients on how to produce high-quality content for New Construction listings.

• Collaborate with the sales team to ensure new advertisers are set up for success by explaining listings and display products.

• Oversee a portfolio of business throughout the New Construction advertising lifecycle.

• Provide support to self-serve and small-to-medium business partners via a shared case queue.

• Develop a comprehensive understanding of New Construction products, features, and CES internal workflows.

• Utilize sound judgment to address complex customer and internal challenges.

• Engage in communication with customers and team members across various departments.

⛳️ Requirements

• A minimum of 3 years of customer service experience.

• Bachelor’s degree.

• Proficient in clear communication via written, phone, and in-person interactions.

• Ability to effectively manage time, respond quickly to requests, and work with limited supervision.

• Strong sense of ownership, accuracy, and attention to detail in a dynamic environment.

• Familiarity with Salesforce (Lightning).

• Consistent tracking of activities.

• Comfortable using Gmail and Google Drive.

• Quick learner of new systems.

• Experience in online advertising sales is an advantage.

• Willingness to travel to zRetreats at least twice a year.

🏝️ Benefits

• Equity awards based on criteria such as experience, performance, and location.

• Opportunity to work remotely from a location of the employee’s choosing.

• Eligibility for travel to zRetreats at least twice a year.

• A culture that is inclusive, innovative, and engaging.

• Commitment to equal employment opportunity and support for disability accommodations.