Client Experience Project Manager – Environmental, BCA

This is a fully remote position, open to applicants in Canada.

📋 Description

• Engage with online leads, respond to phone inquiries, and manage emails from commercial clients, brokers, lenders, and property owners.

• Follow up on leads and proposals to transform inquiries into secured projects.

• Grasp client requirements, confirm the scope, and establish lasting relationships.

• Develop scopes of work, cost estimates, and proposals for BCAs, ESAs, groundwater monitoring, and geotechnical investigations.

• Collaborate with senior technical personnel and Qualified Persons regarding scope, scheduling, staffing, and technical inquiries.

• Arrange site visits and manage access, notifications, contacts, and logistical needs.

• Coordinate utility locates, drilling contractors, laboratories, and subcontractors.

• Organize and oversee recurring groundwater monitoring activities.

• Monitor project progress, budgets, and deadlines to ensure timely report delivery.

• Keep clients informed from initial contact through to the final report delivery.

• Serve as the primary contact for inquiries, report clarifications, reliance letters, and follow-ups.

• Manage scope alterations and change orders.

• Review draft reports for completeness, clarity, and adherence to client-specific requirements.

• Prepare and dispatch invoices while following up on outstanding accounts.

• Collaborate with accounting and administrative teams on billing, project initiation, and closure.

• Maintain precise project database and CRM records, including lead tracking and pipeline reporting.

• Conduct follow-ups post-project closure for feedback, repeat business, and referrals.

• Enhance client communication and overall client experience.

⛳️ Requirements

• A post-secondary degree or diploma in Environmental Science, Engineering, Geoscience, Building Science, Construction Management, or a related discipline.

• Over 5 years of experience managing commercial environmental and/or building assessment projects in Ontario.

• Proficient in Phase One and Phase Two ESAs, BCAs, groundwater monitoring, and geotechnical investigations.

• Strong understanding of Ontario Regulation 153/04 and CSA Z768-01 and CSA Z769-00 standards.

• Familiarity with Building Condition Assessment practices, including ASTM E2018.

• Knowledge of geotechnical investigation scopes and groundwater monitoring programs.

• Experience in coordinating field programs, drilling contractors, laboratories, and subcontractors.

• Proven track record of delivering multiple projects within budget and on schedule.

• Excellent client-facing phone skills.

• Strong written communication abilities and the capacity to convey technical findings in layman's terms.

• Experience in preparing proposals, cost estimates, and invoices.

• Comfortable utilizing CRM and project management software.

• Highly organized, self-driven, and capable of working independently in a remote setting.

• Candidates must reside in Ontario and be available during Eastern Time business hours.

• PMP or a similar project management certification is a plus.

🏝️ Benefits

• Opportunities for growth across Canada and the U.S.

• An entrepreneurial environment where your ideas influence our client services.

• Support for health, safety, and community well-being.

• Accommodation available upon request during the selection process.