Client Experience Partner

This is a fully remote position, open to applicants in Kansas, +1 more state.

📋 Description

• Establish and nurture robust, long-lasting relationships with Clients

• Act as a trusted advisor by comprehending Client objectives, challenges, and service requirements

• Conduct regular check-ins, service assessments, and follow-up communications

• Identify prospects for service improvements, renewals, and account expansion

• Function as the primary point of contact for 10–20 dedicated accounts

• Address Client and applicant inquiries through phone, email, or chat

• Efficiently resolve issues and manage support cases to resolution

• Provide Clients with regular updates

• Collaborate with internal teams to contribute to organizational success

• Maintain precise CRM records of Client interactions, account details, and service activities

• Monitor and report on Client engagement, service metrics, and satisfaction levels

• Assist with new Client onboarding, including setup, training, and documentation

• Enhance Client communication materials and service guides

• Process incoming orders and update status notes accordingly

• Communicate with Clients when additional information is necessary

• Offer guidance to colleagues and develop subject-matter expertise

• Perform additional duties as assigned

⛳️ Requirements

• A minimum of a high school diploma

• Two years of pertinent experience in a Client service/account management role

• Outstanding customer service skills with internal team members, Clients, and vendors

• Clear and effective written and verbal communication abilities

• Advanced organizational and time management capabilities

• Proficient in software usage and adaptable to new technologies

• Capacity to thrive in a high-volume, deadline-oriented setting

• Quick to grasp procedures

• Uphold the highest level of professionalism

• Strong attention to detail and prompt follow-up

• Eagerness to grow within the company and take on additional projects as necessary

• Must reside in Kansas or Missouri

🏝️ Benefits

• Flexible Paid Time Off (PTO)

• 401K with matching contributions

• Comprehensive benefits package

• Paid volunteer hours

• Engaging and challenging work environment

• Opportunities for professional growth and additional projects

• Training and self-development opportunities