Client Experience Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the Program Director with comprehensive project execution for media dashboard development and enhancements across various client accounts.

• Create and uphold timelines, deliverables, and status reports across multiple workstreams concurrently.

• Act as the main liaison between internal teams and clients for all tracking and dashboard-related deliverables.

• Anticipate and address resource limitations and evolving client priorities.

• Collaborate with operations and analytics teams to ensure effective tagging and tracking mechanisms are established.

• Supervise the implementation and verification of pixels/tags across media platforms and client websites.

• Work with third-party vendors/agencies to guarantee accurate data flows and media tracking.

• Convert client reporting requirements into data specifications and dashboard criteria.

• Partner with BI or data visualization teams to create or tailor dashboards.

• Maintain quality assurance processes to uphold data integrity and accurate attribution across channels.

• Manage version control and enhancements as campaign requirements change.

• Facilitate client communications regarding project milestones, data readiness, and dashboard demonstrations.

• Record tagging requirements and dashboard logic.

• Coordinate internal communications among sales, data cloud, analytics, and operations teams to ensure timely project completion.

⛳️ Requirements

• Bachelor’s degree in Marketing, Business, Communications, or a Data/Analytics-related field; project management certification (e.g., PMP, Agile) is advantageous.

• 3–5 years of project management experience, with a minimum of 2 years in a marketing or advertising agency setting.

• Knowledge of digital media channels (SEM, display, social, programmatic, video) and attribution principles.

• Familiarity with tag/pixel management systems and third-party tracking integrations (GTM, Adobe Launch, Campaign Manager, Meta, etc.).

• Exceptional organizational and communication abilities, with the capacity to manage timelines across various stakeholders and projects.

• Experience with multiple attribution models and their application to client KPIs.

• Proficient in using marketing analytics platforms (GA4, Adobe Analytics, CM360).

• Understanding of UTM parameters, conversion events, and media taxonomy standards.

🏝️ Benefits

• Unlimited PTO

• Excellent medical, dental, and vision coverage

• Employee Equity and Stock Purchase Plan

• Employee Discounts

• Virtual Wellness Classes

• Pet Insurance