Client Experience Associate

This is a fully remote position, open to applicants in Germany.

📋 Description

• Acquire knowledge of the Movable Ink platform and the email industry ecosystem.

• Assist the Client Experience Manager (CXM) by serving as a backup contact for assigned accounts.

• Engage directly with representatives from assigned accounts to collect requirements and prepare for campaign execution.

• Extract campaign results from the Movable Ink platform and compile them into standardized reports for clients regularly.

• Aid in the development and delivery of PowerPoint presentations for client Business Reviews and Status meetings.

• Create email mock-ups in Photoshop for client Business Reviews and Status meetings.

• Proactively oversee the scheduling of client meetings and Business Reviews, including the preparation of promotional materials and managing administrative and logistical aspects.

• Maintain contact roles in Salesforce for all client organizations.

• Record minutes during client meetings.

• Address inquiries and perform quality assurance on campaign setups for clients.

• Generate written documentation for custom projects.

⛳️ Requirements

• Capability to handle multiple deadlines and deliverables concurrently.

• Exceptional oral and written communication abilities.

• Strong teamwork skills.

• Flexibility in a rapidly changing environment.

• Positive demeanor.

• Outcome-oriented focus.

• Self-motivated individual.

• Creative and entrepreneurial mindset.

• Openness to trying new approaches.

• Coachable and receptive to feedback.

• Eagerness to learn HTML/CSS/JavaScript and Photoshop.

🏝️ Benefits

• Additional bonus based on the position ultimately offered.

• Comprehensive medical, financial, and/or other benefits.