Client Engagement Manager

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage client relationships and act as the primary daily point of contact.

• Serve as the intermediary for client escalations, handling communications with tact and diplomacy.

• Facilitate internal alignment and communication regarding client-related topics and updates.

• Ensure that client invoicing and administrative tasks are timely and accurate.

• Monitor key performance indicators and lead client kick-off meetings, monthly update calls, and Quarterly Business Reviews.

• Keep clients updated on the health of infrastructure and hosting through data-driven metrics.

• Identify potential concerns and future challenges, concentrating on business impact and solutions.

• Oversee client onboarding and offboarding initiatives.

• Collaborate across Support, Engineering, Finance, Sales, and Product teams.

• Ensure that client feedback is communicated to product managers and track the progress of client requests, deliverables, and commitments.

• Understand client concerns and upcoming needs related to offerings, services, events, and hosting modifications.

• Pinpoint growth opportunities within the existing client base.

• Occasionally travel to meet clients and engage with internal teams.

⛳️ Requirements

• Proven experience as a Project Manager or Account Manager handling enterprise clients in a cloud hosting setting.

• Basic knowledge of cloud hosting principles and infrastructure.

• Experience collaborating closely with technical teams.

• Capability to establish structure, create meeting agendas, brief cross-functional teams, track deliverable deadlines using Jira/ticketing tools, and systematically address items.

• Strong and effective communication skills with both technical and non-technical stakeholders.

• Professional fluency in English and comfort in language use.

• An empathetic and collaborative disposition.

• Ability to work within the Americas Time Zone (UTC -4 to UTC -7).

• Willingness to undertake occasional domestic and international travel.

🏝️ Benefits

• Flexible working hours with fully remote options.

• Autonomy in managing your time and workspace.

• Regular exposure to new challenges and technologies.

• A collaborative and open team environment.

• Support for personal development and growth through growth plans, training, conferences, working groups, and hackathons.

• Competitive compensation package.

• Comprehensive benefits plan including 401(k), healthcare, dental, vision, and disability benefits.

• Flexible working schedule.

• Options for remote or hybrid work settings.

• An Equal Opportunity Employer environment that emphasizes trust, transparency, and inclusion.