Client Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a diverse set of complex enterprise healthcare accounts while fostering trusted relationships with operational, clinical, and executive stakeholders.

• Comprehend customer business goals and offer strategic advice accordingly.

• Engage executive stakeholders through organized EBRs/QBRs that emphasize measurable results, ROI, and alignment with the roadmap.

• Oversee large-scale client projects from inception to completion, managing timelines, deliverables, and resource allocation.

• Identify, prioritize, and address internal and customer escalations as well as project risks.

• Collaborate with Implementation, Operations, GTM, Product, and Engineering teams.

• Evaluate customer workflows to spot inefficiencies and operational gaps.

• Implement best practices and process enhancements.

• Define, monitor, and communicate essential success metrics through insights at the executive level.

• Promote adoption and ensure long-term value realization.

• Provide strategic recommendations that align with customer objectives.

⛳️ Requirements

• At least 3 years of experience in customer success, engagement management, or client consulting, preferably with complex enterprise customers.

• More than 3 years of experience managing client relationships in a SaaS startup environment.

• Proven track record of driving engagement across a portfolio of accounts by leveraging data insights, product knowledge, and industry expertise.

• Demonstrated ability to identify solutions, enhance client strategies, and facilitate change.

• Experience managing escalations and project risks comprehensively across technical, business, and executive stakeholders.

• Strong project management and organizational capabilities, adept at juggling multiple priorities simultaneously.

• History of achieving measurable business outcomes linked to defined KPIs.

• Outstanding communication, executive presence, and negotiation skills, with confidence in engaging at the C-suite level.

• Comfortable working at both strategic and operational levels.

• A structured, proactive, and collaborative approach is essential.

• Educational qualifications are optional.

🏝️ Benefits

• Competitive equity.

• Comprehensive benefits included in the total compensation package.