Client Engagement Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond promptly to incoming inquiries

• Conduct initial discovery and qualification calls

• Collect information regarding client needs and objectives

• Identify urgency and escalation requirements

• Coordinate consultations with technical leadership

• Maintain precise intake documentation

• Manage opportunities using Zoho CRM

• Ensure pipeline accuracy and hygiene

• Track opportunities throughout the sales lifecycle

• Monitor proposal status and engagement progress

• Ensure timely follow-up on active opportunities

• Coordinate activities related to proposal development

• Manage the delivery of proposals and follow-up

• Track contracts, engagement agreements, and signatures

• Assist with onboarding for retainers and initiation of engagements

• Develop trusted relationships with clients and referral partners

• Maintain consistent communication throughout the engagement process

• Conduct client follow-ups and relationship check-ins

• Support initiatives aimed at client retention

• Identify opportunities for additional services when appropriate

• Assist with initiatives for the growth of the Incident Response Retainer

• Help manage renewals and track retainer renewals

• Conduct outreach to existing clients regarding preparedness services

• Support long-term strategies for client engagement

• Collaborate closely with technical and investigative personnel

• Coordinate onboarding activities for new engagements

• Assist in refining sales and client engagement processes

• Support CRM reporting and business metrics

⛳️ Requirements

• 3-7 years of experience in account management, client success, business development, consultative sales, or professional services

• Excellent verbal and written communication skills

• Strong organizational skills and follow-up abilities

• Experience in managing client relationships and opportunities

• Proficient in working with CRM platforms

• Ability to handle multiple priorities simultaneously

• High level of professionalism and executive presence

• Capability to communicate confidently with senior business leaders

• Familiarity with cybersecurity, digital forensics, legal investigations, or incident response is highly desirable but not mandatory.

🏝️ Benefits

• Quarterly Performance Bonus Program

• Retainer Growth Incentive Program

• Annual Performance Bonus Opportunities

• Paid Time Off (PTO)

• Paid Holidays

• Professional Development Opportunities

• Remote Work Environment

• Career Advancement Opportunities

• Direct exposure to executive leadership

• Opportunity to contribute to the development and growth of a cybersecurity consulting firm