Client Engagement Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the representative for Fragomen’s client-facing technologies by engaging current and prospective clients through presentations, demonstrations, and effective communication.

• Collect insights from developers, designers, and product managers regarding new features, functionalities, and modifications to products.

• Present persuasive product information to encourage technology usage and adoption.

• Attain expertise in the tools being demonstrated.

• Create and implement account strategies to drive revenue, retention, and growth.

• Recognize opportunities for upselling and cross-selling that align with customer goals.

• Propel new sales, expansions, and renewals for designated products.

• Construct and oversee a pipeline that aligns with revenue objectives.

• Tailor product positioning based on customer requirements, market dynamics, and competitive analysis.

• Convert product features into business advantages in collaboration with product teams.

• Lead the complete sales process from identifying opportunities to closing deals.

• Coordinate with pre-sales, legal, delivery, and other internal teams to execute deals effectively.

• Offer insights about customers, competitors, and the market to product and marketing teams.

• Shape the product roadmap by incorporating customer feedback.

• Cultivate and maintain relationships with clients and partners.

• Align technology offerings with the strategic goals of clients and partners.

• Interpret business objectives into technical specifications and relay them to technical teams.

• Assist in the creation of proposals, presentations, and business development materials such as RFPs.

• Track client satisfaction, address concerns, and identify opportunities to enhance the client experience.

• Organize projects by aligning stakeholders, monitoring milestones, and ensuring timely communication.

• Aid in identifying and mitigating risks while supporting project delivery.

• Collaborate with teams in product development, operations, and customer support.

• Act as a liaison between clients and internal teams to enhance communication and resolve issues.

⛳️ Requirements

• Strong business acumen, including familiarity with Digital teams, effective client communication, operational expertise, and the ability to foster connections across corporate functions.

• Excellent presentation skills and a proven history of delivering successful presentations.

• Experience in simplifying challenging and complex ideas, concepts, and tasks to make them understandable and engaging for diverse audiences.

• Proficient in creating documentation and presentations.

• Ability to collaborate effectively within a cross-functional team, demonstrating strong interpersonal and communication skills.

• Capacity to rapidly grasp complex concepts and technologies.

• Successful completion of the Firm’s pre-employment screening process.

• Legal authorization to work in the location of the offered position.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Generous paid time off and holiday policies.

• Opportunities for professional development and growth.

• Collaborative and inclusive work environment.