Client Director

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead Professional Services sales, revenue growth, and client satisfaction across US accounts.

• Collaborate with colleagues throughout North America to achieve targets for bookings, revenue, margin, and client advocacy.

• Take ownership of all Professional Services functions within the designated territory.

• Drive service sales while supporting licensing and cloud opportunities.

• Ensure the successful implementation of solutions.

• Act as a trusted advisor and enhance client relationships.

• Present the complete Professional Services portfolio to optimize client value.

• Market Professional Services across various accounts.

• Create revenue opportunities by developing client solutions and service offerings.

• Establish an opportunity pipeline that aligns with quarterly booking goals.

• Negotiate project deliverables, timelines, and service expenses.

• Regularly update opportunity status in the CEM system and Salesforce.com.

• Collaborate with sales teams to drive revenue in existing accounts through solution realization, enhancement, and operational services.

• Oversee resource forecasting, opportunity forecasting, proposal/SOW writing, approvals, contract status, and invoicing status.

• Accurately report quarterly revenue and bookings to the Regional Vice-President.

• Partner with Professional Services on RFP development, opportunity tracking, and business development sessions.

• Communicate client account activities to key OpenText stakeholders.

• Engage with C-level executives.

⛳️ Requirements

• University Degree or College Diploma and/or relevant IM/IT experience (10+ years) or equivalent.

• Minimum of 7 years of experience with IT systems.

• Experience in selling Professional Services.

• Proficiency in complex business and technical processes and their implications across the enterprise.

• Familiarity with project management disciplines and processes.

• Preferred knowledge of OpenText product offerings and their relation to client business needs.

• Capability to utilize standard methodologies to swiftly evaluate and size an opportunity.

• Ability to translate business requirements to OpenText modules and provide budgetary estimates.

• Previous experience in planning and executing large-scale ECM projects.

• At least two years of prior experience in closing and directing engagements totaling a minimum of $1 million in annual fees.

• Experience selling to and/or working with enterprise clients throughout the United States.

• Strong presence and confidence.

• Professional maturity and excellent communication skills.

• 10 to 15 years of relevant work experience.

• Strong work ethic and a commitment to meeting client demands.

• Willingness to travel up to 3–4 days per week as needed.

🏝️ Benefits

• Benefits package that supports physical, emotional, and financial wellbeing.

• Variable and commission compensation opportunities for eligible positions.

• Vacation entitlement.

• Paid time off.

• Comprehensive benefits package.

• Bonus or commissions may be available for residents of California.

• Reasonable accommodations during the application or recruitment process.

• Diversity and inclusion initiatives.

• Opportunities for collaboration, innovation, and personal growth.