Client Director

This is a fully remote position, open to applicants in Australia.

📋 Description

• Develop and sustain revenue streams from both owned and prospective accounts in the Australian and New Zealand markets.

• Lead proactive sales teams effectively while executing strategic account management initiatives.

• Drive the acquisition of new active accounts through targeted business development efforts.

• Achieve set revenue goals for Belmond properties or regional property groupings.

• Monitor, analyze, and assess strategic plans, evaluating outcomes against objectives and implementing corrective measures as needed.

• Create quarterly sales action plans alongside annual account management strategies.

• Maintain ongoing communication with property-based sales personnel and Directors of Sales.

• Collaborate with property management, sales, and revenue management teams to spearhead closing efforts.

• Qualify leads, secure new bookings, and prepare quotes and detailed proposals for group leads.

• Ensure prompt, accurate, and personalized responses to customer inquiries.

• Coordinate efforts with sales, marketing, corporate commercial teams, and divisional leadership.

• Organize sales events, trade shows, sales trips, roadshows, and client educational excursions.

• Monitor the financial performance of the team, account productivity, priorities, and initiatives.

• Train, coach, and mentor direct reports while conducting individual and team performance reviews.

• Cultivate owned-account market share while upholding high levels of client satisfaction.

• Establish and nurture relationships with key contacts, decision-makers, bookers, and influencers.

• Conduct property and product training sessions and host client events.

• Utilize sales techniques, negotiation skills, closing strategies, and business intelligence tools, including Tableau.

• Maintain account databases and document sales activities in OSC.

• Manage individual and team budgets while preparing sales reports.

• Support corporate marketing communications and safeguard information pertaining to guests, customers, employees, and the company.

⛳️ Requirements

• A minimum of 5-10 years of experience in client management, sales, or a comparable role within the hospitality or luxury travel industry.

• A demonstrated history of meeting revenue targets and expanding key accounts.

• Solid understanding of transient sales and commercial performance analysis.

• Extensive experience in account planning, lead conversion, and client relationship management.

• Proficiency in CRM systems and sales reporting tools.

• Familiarity with OSC, Tableau, or similar business intelligence/reporting platforms is preferred.

• Capability to collaborate effectively with sales, revenue, and reservations teams across multiple properties.

• Willingness to travel as necessary.

🏝️ Benefits

• A comprehensive array of compensation, perks, and benefits is provided (specific benefits are not detailed in this posting).