Client Delivery Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster learner preparedness and accountability throughout the onboarding process by tracking engagement, coaching performance, reinforcing expectations, and facilitating a smooth transition from training to the production floor.

• Implement the certification strategy from readiness to completion, which includes mock calls, knowledge validation, performance calibration, and go-live recommendations in collaboration with Team Leads and QA.

• Cultivate partnerships with Program Managers, Team Leads, QA, and client stakeholders to ensure that training execution aligns with business priorities, performance expectations, and the evolving needs of the program.

• Oversee the post-training mentorship experience through structured skill application, coaching opportunities, shadowing, and feedback loops.

• Create, develop, and continuously enhance learning materials such as facilitator guides, participant resources, knowledge checks, call frameworks, and scalable enablement assets.

• Assess training effectiveness through learner performance data, certification outcomes, business metrics, and stakeholder feedback.

• Provide ongoing enablement to address performance gaps, reinforce essential behaviors, and support continued skill development.

• Identify learning opportunities through feedback, quality trends, and business performance data, and subsequently implement targeted improvements.

• Execute onboarding and enablement programs from initiation to completion.

• Manage training initiatives through the planning and oversight of program resources, materials, and budget allocations.

• Conduct program-specific onboarding for new hires.

• Facilitate training on product knowledge, sales methodology, roleplay progression, and certification readiness.

⛳️ Requirements

• Proven track record in sales enablement, sales training, or related fields.

• Understanding of adult learning principles.

• Experience in training facilitation and delivery.

• Outstanding communication and interpersonal skills.

• Strong project management abilities and a history of meeting deadlines.

• Demonstrated capacity to coach, mentor, and develop learners.

• Experience in content creation and knowledge of sales processes.

• Previous experience in a client-embedded or program-specific training position.

• Dedication to remaining up-to-date with industry trends and prioritizing professional development.

🏝️ Benefits

• Structured learning and career development programs.

• Mental health program.

• Generous Paid Time Off policy.

• Paid medical leave.

• Child/Dependent care reimbursement.

• Education reimbursement.

• 401k match.

• Hardship loan program.

• Access to a financial wellness advisor.

• Comprehensive healthcare coverage, including medical, dental, and vision.