Client Delivery Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Foster learner preparedness and accountability during onboarding by tracking engagement, coaching performance, reinforcing expectations, and facilitating a smooth transition from training to the production environment.

• Implement the certification strategy from readiness to completion, which includes mock calls, knowledge validation, performance calibration, and go-live recommendations in collaboration with Team Leads and QA.

• Cultivate partnerships with Program Managers, Team Leads, QA, and client stakeholders to ensure training execution aligns with business priorities and the evolving needs of the program.

• Oversee the mentorship experience following training through structured skill application, coaching opportunities, shadowing, and feedback mechanisms.

• Create, develop, and continuously enhance learning materials, such as facilitator guides, participant resources, knowledge assessments, call frameworks, and scalable enablement assets.

• Assess training effectiveness through learner performance data, certification results, business metrics, and stakeholder feedback.

• Provide ongoing enablement to address performance gaps, reinforce essential behaviors, and support ongoing skill development.

• Recognize learning opportunities through feedback, quality trends, and business performance data, and implement targeted enhancements.

• Conduct onboarding and enablement programs from initiation to completion, ensuring that learners, leaders, tools, and resources are adequately prepared.

• Manage training initiatives by planning and overseeing program resources, materials, and budget allocations.

• Lead and conduct program-specific onboarding for new employees.

• Facilitate training on product knowledge, sales methodologies, roleplay progression, and certification readiness.

⛳️ Requirements

• Demonstrated experience in sales enablement, sales training, or similar roles.

• Understanding of adult learning principles.

• Experience in delivering and facilitating training sessions.

• Exceptional communication and interpersonal abilities.

• Strong project management capabilities with a proven track record of meeting deadlines.

• Proven ability to coach, mentor, and develop learners.

• Experience in content creation and familiarity with sales processes.

• Previous experience in a client-embedded or program-specific training position.

• Dedication to keeping up with industry trends and prioritizing professional growth.

🏝️ Benefits

• Structured learning and career development opportunities.

• Mental health support program.

• Generous Paid Time Off policy.

• Paid medical leave.

• Child/Dependent care reimbursement.

• Education reimbursement.

• 401k matching.

• Hardship loan program.

• Access to a financial wellness advisor.

• Comprehensive healthcare coverage, including medical, dental, and vision.