Client Delivery Manager – Revenue Cycle

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage operational alignment for assigned client accounts independently.

• Acquire a thorough understanding of client contracts, SLAs, service-line scope, workflows, and operational dependencies.

• Convert operational performance data into narratives that describe drivers, risks, and opportunities.

• Recognize trends, risks, and discrepancies, and suggest corrective measures.

• Align client expectations with internal capabilities and limitations.

• Monitor performance metrics and inventory status.

• Conduct root cause analysis in collaboration with Revenue Services and internal teams.

• Create, monitor, and validate outcome-oriented action plans.

• Assess when and how to escalate issues, providing analysis and recommended solutions.

• Prepare and lead monthly operational reviews and regular client interactions.

• Craft client-specific agendas, reporting narratives, and discussion materials.

• Facilitate client discussions and document outcomes, decisions, and action items.

• Collaborate with Revenue Services leadership and operational teams.

• Coordinate efforts with Client Success, Implementation, Product, and Technology teams.

• Conduct internal account reviews and align stakeholders on priorities, risks, and commitments.

• Advocate for client needs while balancing enterprise standards and scalability.

• Maintain precise documentation in CRM and internal systems.

• Employ Client Alignment methodologies and standards.

• Identify systemic challenges and areas for improvement across the client portfolio.

• Contribute to process enhancements, workflow optimization, and documentation revisions.

• Assist in onboarding and knowledge transfer for new team members.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree in Business, Healthcare Administration, Operations, or a related field is required.

• 3–5 years of experience in healthcare operations, revenue cycle, client-facing roles, or similar environments.

• Foundational knowledge of operational workflows, data analysis, and client support models.

• Excellent written and verbal communication skills.

• Proven ability to manage client relationships and operational discussions independently.

• Strong analytical capabilities with the skill to convert data into actionable insights.

• Experience in client-facing presentations.

• Ability to influence without authority in cross-functional settings.

• Consistent and punctual attendance.

• Equivalent combinations of education and experience will be considered.

• Consultative approach focused on problem-solving and continuous improvement.

• Strong organizational skills and meticulous attention to detail.

• Capacity to accept and implement feedback.

• Professional demeanor suitable for client-facing interactions.

• Willingness to learn and adapt in a dynamic operational setting.

• Ability to escalate issues appropriately with clarity and confidence.

🏝️ Benefits

• Full-time employment.

• Opportunities for professional growth and development.

• Access to tools, resources, and support for career advancement.

• A flexible, family-oriented work culture.

• Support for work-life balance.

• Remote work arrangement.