Client Delivery Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist in project management for implementations under the guidance of leadership.

• Coordinate client meeting schedules and agendas in alignment with project scope agreements.

• Act as the primary liaison between clients and Operations, Client Success, and other service lines.

• Utilize Excel and Power BI to develop and present meeting materials.

• Create, deliver, and showcase both standard and custom client-facing materials.

• Analyze and communicate numerical or statistical data through pivot tables, graphs, and spreadsheets.

• Identify and relay account-level auditing and integrity issues to clients.

• Facilitate client meetings and oversee action item management.

• Respond to client inquiries via email and phone calls.

• Comprehend client requirements and manage their expectations effectively.

• Collaborate with Client Success on preparing meeting decks, performing quality assurance, and validation.

• Assist Client Success and Business Development initiatives while identifying further business opportunities.

• Provide feedback on case-level matters to clients through email or SFTP.

• Handle client information requests, including documentation and claim updates.

• Foster a supportive and positive team culture that aligns with Cloudmed’s values.

• Contribute actively to internal team initiatives with support and innovative ideas.

• Monitor client health KPIs alongside Cloud members to identify and escalate potential client detractors.

• Prepare and present comprehensive client reports with recommendations on revenue cycles and analysis of contract terms, government policies, and legislative changes.

⛳️ Requirements

• A minimum of 4 years of client-facing experience in Healthcare or Revenue Cycle Management.

• Preferred strong experience in Revenue Cycle Management.

• Proficient in Excel, including intermediate-level knowledge of Pivot Tables and VLOOKUPs.

• Demonstrated experience in building reports, validating data, providing analysis, and ensuring quality assurance.

🏝️ Benefits

• Annual bonus plan with a target of 10.00%.

• Competitive benefits package.

• Opportunities for continuous learning, cross-group collaboration, and exploration of new career avenues.

• Meaningful work that contributes to communities globally.