Client Delivery Manager

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Assist the Sr. Director in the planning, execution, and overall success of both domestic and international corporate hospitality and experiential programs.

• Oversee the tactical and operational aspects of high-touch programs.

• Collaborate with clients, internal teams, and external partners on complex, multi-market engagements.

• Manage arrangements for accommodations, accreditation, transportation, ticketing, hospitality venues, food and beverage, entertainment, gifting, staffing, and guest communications.

• Offer client recommendations and create executive-level presentations and communications.

• Convert sponsorship rights and assets into impactful hospitality and guest experiences.

• Administer budgets across various markets and currencies, forecast and track expenses, reconcile invoices, and ensure clear reporting.

• Maintain timelines, workback schedules, and action items across multiple workstreams.

• Resolve challenges, make informed decisions, and keep programs on schedule.

• Mentor team members, coordinate with cross-functional partners, lead onsite staff, and manage vendors and suppliers.

• Travel domestically and internationally for site inspections, client meetings, and onsite program execution.

⛳️ Requirements

• Demonstrated experience in planning and executing high-touch corporate hospitality programs in both domestic and international markets.

• Proven experience managing accommodations, accreditation, transportation, ticketing, hospitality venues, food and beverage, entertainment, gifting, staffing, guest communications, and other operational aspects across complex and overlapping timelines.

• Ability to build trusted relationships with clients and engage effectively with senior-level stakeholders.

• Capability to provide recommendations and develop executive-level presentations and communications.

• Advanced understanding of sponsorship platforms and the utilization of high-value assets.

• Experience in translating sponsorship rights and assets into meaningful hospitality and guest experiences.

• Strong financial acumen with experience managing budgets across markets and currencies, forecasting, tracking expenses, reconciling invoices, and maintaining clear reporting.

• Excellent organizational skills with the ability to juggle competing priorities, detailed workback schedules, multiple workstreams, and deadlines.

• Resourceful and solution-oriented, comfortable in fast-paced environments where priorities may shift.

• Quick in assessing challenges, making sound decisions, and keeping programs on track.

• Capable of working both independently and collaboratively, mentoring team members, coordinating with cross-functional partners, leading onsite staff, and managing vendors and suppliers.

• High standards for quality and a keen attention to detail.

• Knowledgeable about trends in hospitality, events, sponsorship, and guest experience.

• Highly proficient in Microsoft Office, including Word, Excel, and PowerPoint.

• Comfortable using project management and other technology platforms.

• Experience managing high-value corporate hospitality programs, sponsorship assets, guest experiences, or similar premium events.

• Willing and able to travel domestically and internationally for site inspections, client meetings, and onsite program execution.

• Ability to engage in extended periods of travel, work remotely from host cities, and maintain flexible availability during nights, weekends, and holidays.

🏝️ Benefits

• Health insurance

• Vision insurance

• Dental insurance

• 401k

• Employee stock purchase plan

• Vacation

• Personal days

• Paid holiday time

• Disability benefits

• Life insurance

• FSA/HSA plans