Client Delivery Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of deliverables for designated EMEA clients, which include major exchanges and data vendors.

• Conduct discovery sessions to gain insight into clients’ market data policies, licensing frameworks, and business goals.

• Provide guidance to clients on best practices for data licensing, entitlements, usage reporting, audits, and billing.

• Convert requirements into actionable delivery plans and prioritized workstreams.

• Organize, prioritize, and monitor configuration and development tasks using Jira.

• Oversee the scope, timelines, and budget for time-and-materials engagements.

• Recognize risks, eliminate obstacles, and escalate issues as necessary.

• Facilitate status meetings and communications with senior stakeholders.

• Coordinate User Acceptance Testing (UAT) and the rollout of new implementations and ongoing modifications.

• Collaborate closely with Account Management, Implementation, Solution Architecture, and engineering teams.

• Interpret clients’ commercial and operational objectives into actionable items for teams to build and configure, ensuring timely and scope-compliant delivery.

⛳️ Requirements

• A minimum of 5 years in client delivery, client success, professional services, implementation consulting, or technical account management, preferably within financial markets.

• Demonstrated experience in leading enterprise client engagements from initial discovery to final delivery.

• Strong expertise in requirements gathering and planning.

• Experience in coordinating technical teams without direct line management.

• Capability to manage multiple enterprise clients and competing priorities simultaneously.

• Familiarity with Jira and Confluence.

• Assertive, organized, and confident in leading client-facing meetings.

• Must have the right to work in the United Kingdom.

• Preferred: Experience in market data administration, whether on the consumer or provider side.

• Preferred: Background in working with prominent vendors and exchanges such as LSEG Data & Analytics, Bloomberg, FactSet, ICE, S&P Global, Euronext, Deutsche Börse, or SIX.

• Preferred: Understanding of market data licensing, exchange agreements, redistribution rights, entitlements (e.g., DACS, EMRS), and usage or audit reporting.

• Preferred: Experience supporting exchanges, index providers, banks, asset managers, or other capital markets organizations.

🏝️ Benefits

• Flexible remote work arrangement.

• Full-time employment opportunity.